I am wanting to include a reason for unsubscribe form into our unsubscribe flow, but can see there doesn’t seem to be the functionality in HubSpot yet to incorporate this into the flow. It would be extremlely valuble to learn why recipients are unsubscribing, and I could see this was a popular feature in HubSpot community from 2018. I was wondering if there is any update/development on this functionality being available in HubSoit, or if anyone knows of any workaround they could share?
Any progress on adding this option ? seems like no progress since 2018? We need this option to understand better the reason of unsubscribe. Thank you!
It would be a huge help to be able to export unsubscription details en masse, rather than just on a message by message basis (reason, marketing email, date, etc.). It would allow us a comprehensive view of disengagement feedback and trends over time, which is vastly preferable--especially for an organization with hundreds of millions of deliveries a year--over spot-checking a handful of marketing email results.
Any update?
Please, it is very important to be able to implement this idea, it will be very helpful for us as Hubspot users, these little things are already implemented in other tools.
I just reached out about this almost 7 years later and was told this is still not possible. Based on this article I was following it seems like it was possible at one point but Hubspot removed the function to add a form to this specific module. How to add unsubscribe reason on HubSpot confirmation page (knslta.com).
How does this feature not exist still? It’s fundamental for companies to find out why people are unsubscribing.
@TylerScionti any updates on this? As people move away from vanity metrics and more actionable data - understanding why people unsubscribe will greatly inform marketing teams how to improve communications!
Any update on this? Seems crazy that such basic functionality not in place! Hubspot even as a blog post that says that collecting unsubscribe reasons is best practice!
Thank you all for taking the time to submit, upvote, and comment on this Idea. This Idea is being revisited by our team. The product development process is always filled with unexpected bumps and hurdles, so I can’t give an exact timeline, but we’ll deliver this feature as soon as possible. All updates will be relayed on this thread. Stay tuned!
Hi everyone! My name is Hallie, and I’m a Program Manager on our CXM Team. I’m excited to share that there is a public beta for an unsubscribe survey! I’m attaching some screenshots with more details around the beta below:
This is great news, have joined the beta, interesting to see if we get more responses since its more integrated into the user journey rather than email workaround and essentially against the user’s request.
This is great! I can’t see it as an option within my account - is it not available to everyone yet?
Hello! I’m excited to share this is now live. 
You can read more details about this feature in my previous comment. Enjoy!
I saw “this is live” message. But the document does not mention clearly how to get to subscription. May seem simple but hubspot seems adding tons os new options every day so I am overwhelmed seeing how often your interfaces change. (Also it says it is a beta but at the end it says it is live, so please clarify if it not usable yet in production environment yet). Thanks.