Also we were looking into this -
We would also like a way for these to be split out per brand
Plus if anyone unticks any of the unsub options and unsubscribes the page can be redirected to another to be able to do an unsubscribe survey to find out why.
This is definitely something we would like to implement.
Shame it isn’t available yet as it seems to be a very common feature.
Thanks,
@TylerScionti -- is there an update on this? Last was in 2018 that it was “in planning”…
@hubspot this idea was suggested four years ago and picked up for planning three years ago. Is this likely to be deployed this year?
Any update on this idea?
Strongly agree with creating options to select reasons to unsubscribe please!
In our previous system, we found that users had left the company and someone else in the office was “unsubscribing” them with the reason “no longer with the company” as the reason. If they have left the company, we’d like to remove them completely. Please let me know when an unsubscribe reason is available.
Any updates on this? We were looking for it and couldn’t find it and it is something that we really would like to implement too. In our previous email marketing provider, we were able to see the reason why people were unsubscribing. It would be good if the options could be defined by us, instead of the generic ones.
This is a very similar idea, that was set to not planned: https://community.hubspot.com/t5/HubSpot-Ideas/Short-survey-asking-people-why-they-unsubscribed/idi-p/184973
Disappointing as this is the sort of thing HubSpot recommends, but they don’t implement or provide any updates.
Any news on this? Would like to implement this to offer better experiences. Thank you in advance!
Please add this basic feature.
Posting on behalf of a customer that would really benefit from having this feature added. It’s important for marketing teams to know why customer’s decide not to receive emails any more for reporting purposes 
It has been almost 4 years since this went to “In Planning”. Update? We need something like this in my organization.
+1 for being able to add an exit survey when someone unsubscribes
5 1/2 years later… any progress on this?
This still isn’t an option. Looks like this was requested years ago. Please add a way to expose this for the entire DB, not 1 by 1.
We would like to add to our newsletter unsubscribe page why people have unsubscribed but this is currently not possible. The goal with this is to optimize our content for our target audience.
This not only increases the quality of the newsletter, but also helps to retain people and reduce the number of unsubscribers.
English VersionIt would be great if there was an option for email recipients to select a reason why they are unsubscribing.
Yep, agree. Getting some additional information after an unsubscribe seems like a pretty common function these days.
I send out a lot of Marketing emails and it would be very helpful to understand why contacts unsubscribe.
