# Email notification **URL:** \ **Category:** đź’¬ RevOps Discussions\ **Created:** [May 19, 2024, 9:51am UTC](https://community.hubspot.com/t/email-notification/107504 "2024-05-19T09:51:44Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Askarov](https://avatars.discourse-cdn.com/v4/letter/a/bc79bd/32.png) [@Askarov](https://community.hubspot.com/u/Askarov)\ **Post date:** [May 19, 2024, 9:51am UTC](https://community.hubspot.com/t/email-notification/107504/1 "2024-05-19T09:51:44Z")
Hello Community, I’m looking to improve the CS team SLA. I like to create a notifiction and open a task to the CS team based on an email that is received from a records in the CRM. I’m using the sales professional account. What is the bast trigger to use, and on which property? Thank you ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [May 20, 2024, 9:32am UTC](https://community.hubspot.com/t/email-notification/107504/2 "2024-05-20T09:32:55Z")
Hi @Askarov, I hope that you are well! I’d like to share this documentation that might be of interest to improve SLA: “[SLA Management](https://www.hubspot.com/products/service/sla-management)”. On which type of email replies you’d like to set up a notification, please? Are these shared inbox emails? Sales emails? Marketing emails? The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist. I also wanted to invite a couple of subject matter experts to this conversation: Hi @danmoyle, @beeginman and @JenBergren do you have suggestions to help @Askarov, please? Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂 Thanks a lot and have a lovely day! Best, Bérangère ---
**Author:** ![Askarov](https://avatars.discourse-cdn.com/v4/letter/a/bc79bd/32.png) [@Askarov](https://community.hubspot.com/u/Askarov)\ **Post date:** [May 21, 2024, 7:59am UTC](https://community.hubspot.com/t/email-notification/107504/3 "2024-05-21T07:59:56Z")
[@BérangèreL](https://community.hubspot.com/t5/user/viewprofilepage/user-id/230185) , Thank you for this info. We are using the Sales professional right now. I don’t want to upgrade it to Service professional as well (yet). I’m looking for a workaround, if there is one. Oren ---
**Author:** ![james-portant](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/james-portant/32/104419_2.png) [@james-portant](https://community.hubspot.com/u/james-portant)\ **Post date:** [May 20, 2024, 10:32pm UTC](https://community.hubspot.com/t/email-notification/107504/4 "2024-05-20T22:32:06Z")
Hi @Askarov, Have you tried setting up a team inbox? You can add one by opening “ **CRM** ” \> “ **Inbox** ” then connecting your team’s email address. As part of this process you can set up that a ticket is created every time an email is recieved. ![Screenshot 2024-05-20 at 11.31.17 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/5/9588e256c825b98bee535be5389eb607846aeeba.png) These tickets can automatically be assigned to contact owners etc. I hope this helps. Cheers, James - CEO @ [Portant ](http://www.portant.co/) **Portant App for HubSpot:** [https://ecosystem.hubspot.com/marketplace/apps/sales/sales-enablement/portant-hubspot-google-docs-in…](https://ecosystem.hubspot.com/marketplace/apps/sales/sales-enablement/portant-hubspot-google-docs-integration) ---
**Author:** ![Askarov](https://avatars.discourse-cdn.com/v4/letter/a/bc79bd/32.png) [@Askarov](https://community.hubspot.com/u/Askarov)\ **Post date:** [May 21, 2024, 7:57am UTC](https://community.hubspot.com/t/email-notification/107504/5 "2024-05-21T07:57:58Z")
@james-portant , thank you for that. Do you know if there is a way to do it without creating an Inbox? Oren ---
**Author:** ![james-portant](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/james-portant/32/104419_2.png) [@james-portant](https://community.hubspot.com/u/james-portant)\ **Post date:** [May 21, 2024, 12:32pm UTC](https://community.hubspot.com/t/email-notification/107504/6 "2024-05-21T12:32:50Z")
@Askarov Sorry mate, I don’t know another way unless you built something custom using zapier or an API. ---
**Author:** ![Askarov](https://avatars.discourse-cdn.com/v4/letter/a/bc79bd/32.png) [@Askarov](https://community.hubspot.com/u/Askarov)\ **Post date:** [May 21, 2024, 3:39pm UTC](https://community.hubspot.com/t/email-notification/107504/7 "2024-05-21T15:39:47Z")
@james-portant , I appreciate your help! 🙏