# Email not send from CRM

**URL:** <https://community.hubspot.com/t/email-not-send-from-crm/92371>\
**Category:** Account & Settings\
**Tags:** sales-email, admin, free, email-deliverability\
**Created:** [October 23, 2023, 12:13pm UTC](https://community.hubspot.com/t/email-not-send-from-crm/92371 "2023-10-23T12:13:31Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![FSandbox](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/fsandbox/32/56602_2.png) [@FSandbox](https://community.hubspot.com/u/FSandbox)\
**Post date:** [October 23, 2023, 12:13pm UTC](https://community.hubspot.com/t/email-not-send-from-crm/92371/1 "2023-10-23T12:13:31Z")

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When I have send email to contact from CRM then email is not send and display following error.

I have also connected personal email with hubspot.  
[Connect your personal email](https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot).

Any one help?

 ![email-issue.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/7/57b1df991c5a93d319fbaf9d1e2ffaf04f7e0016.png)

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**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\
**Post date:** [October 23, 2023, 12:33pm UTC](https://community.hubspot.com/t/email-not-send-from-crm/92371/2 "2023-10-23T12:33:21Z")

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Hi @FSandbox

Have you clicked on the “Learn more” link the error message?

Based on the error message there is an issue with the recipient’s email - which has either bounced, does not exist, or had previous deliverability issues.

Frank

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<div class="post-metadata">

**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\
**Post date:** [October 23, 2023, 12:33pm UTC](https://community.hubspot.com/t/email-not-send-from-crm/92371/3 "2023-10-23T12:33:32Z")

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Hi @FSandbox,

Thanks for reaching out to the Community!

This is usually displayed when an email attempt is made for a contact who has previously bounced.

I’d like to share this article which explains all the [possible email errors](https://knowledge.hubspot.com/email/why-does-my-email-send-show-not-sent-on-the-contact-timeline), I’d recommend taking a look 🙂  
I also wanted to share this knowledge base article where you can find all the [email bounce types.](https://knowledge.hubspot.com/email/what-is-the-difference-between-a-hard-bounce-and-a-soft-bounce)

Can you take a look through these articles please and tell us if you’re seeing a bounce error when you send an email to the contact from your email inbox outside of HubSpot? Thank you!

Cheers,

Kristen