# Email not saving

**URL:** <https://community.hubspot.com/t/email-not-saving/74126>\
**Category:** Email Marketing Tool\
**Tags:** free\
**Created:** [January 31, 2023, 11:36am UTC](https://community.hubspot.com/t/email-not-saving/74126 "2023-01-31T11:36:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![AllyRRS](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/allyrrs/32/22307_2.png) [@AllyRRS](https://community.hubspot.com/u/AllyRRS)\
**Post date:** [January 31, 2023, 11:36am UTC](https://community.hubspot.com/t/email-not-saving/74126/1 "2023-01-31T11:36:25Z")

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Hi

I’ve been trying to do an email (newsletter thing) since yesterday but I keep getting “There was a problem saving” please try again. It’s whenever I make any changes or try to add photos. It seems to save bits but very spasmodic.

I’ve since just tried it in Safari (I was in Firefox) and it’s now working so could be a developer issue.

Any thoughts would be appreciated.

Many thanks

Ally

 ![Screenshot 2023-01-31 at 11.30.35.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/c/c80a3f1b8d0164f3a5839e1d2f1d02fd5e6df8ef.png)

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 31, 2023, 11:50am UTC](https://community.hubspot.com/t/email-not-saving/74126/2 "2023-01-31T11:50:38Z")

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Hi @AllyRRS,

Have you tried disabling all Firefox extensions and clearing cache and cookies? If that solves the issue, you can re-enable extensions one by one to see if there is one that is in conflict with HubSpot.

Best regards

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<div class="post-metadata">

**Author:** ![AllyRRS](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/allyrrs/32/22307_2.png) [@AllyRRS](https://community.hubspot.com/u/AllyRRS)\
**Post date:** [January 31, 2023, 2:40pm UTC](https://community.hubspot.com/t/email-not-saving/74126/3 "2023-01-31T14:40:03Z")

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Thank you - I tried the cookies and cache first which did the trick so didn’t need to delve into any extensions.

Thanks so much.

Best wishes

Ally