# Email not received

**URL:** <https://community.hubspot.com/t/email-not-received/136793>\
**Category:** Sales Email\
**Tags:** contacts\
**Created:** [July 24, 2025, 9:00am UTC](https://community.hubspot.com/t/email-not-received/136793 "2025-07-24T09:00:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![RCrew9](https://avatars.discourse-cdn.com/v4/letter/r/45deac/32.png) [@RCrew9](https://community.hubspot.com/u/RCrew9)\
**Post date:** [July 24, 2025, 9:00am UTC](https://community.hubspot.com/t/email-not-received/136793/1 "2025-07-24T09:00:12Z")

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Can someone help me fix my issue.  
I got a response email sent from our general gmail. I responded using our business email [info@remotecrw.com](mailto:info@remotecrw.com) and ccd [justin@remotecrw.com](mailto:justin@remotecrw.com)  
Both the receipent and justin did not receive the email. This is just unacceptable.  
Please help

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<div class="post-metadata">

**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\
**Post date:** [July 24, 2025, 10:04am UTC](https://community.hubspot.com/t/email-not-received/136793/2 "2025-07-24T10:04:34Z")

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Hi @RCrew9, I can understand your frustration here.

Can you eleborate on the issue please, was email sent from HubSpot? if so who was the recepient of first mail, you or a contact?

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<div class="post-metadata">

**Author:** ![ArisudanTiwari](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/arisudantiwari/32/93919_2.png) [@ArisudanTiwari](https://community.hubspot.com/u/ArisudanTiwari)\
**Post date:** [August 6, 2025, 8:27pm UTC](https://community.hubspot.com/t/email-not-received/136793/3 "2025-08-06T20:27:42Z")

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Hi @RCrew9 ,

Has your issue been resolved? If not, here are some quick troubleshooting steps you can try:

- **Spam/Junk Folder** – Ask recipients to check their spam or promotions folders.
- **Domain Authentication** – Make sure your domain has proper SPF/DKIM setup in both HubSpot and your DNS settings.
- **Email Server Filters** – Firewalls or filters on the recipient’s side may be blocking the email; check with their IT team.
- **Bounces or Blocks** – Look for bounce notifications or blocks in the HubSpot contact activity timeline.
- **Subscription Status** – Ensure recipients haven’t unsubscribed or marked previous emails as spam.
- **Integration Issues** – If you’re using Gmail/Outlook, try reconnecting your inbox in HubSpot and resend the email.
- **Send Outside HubSpot** – Try sending the same message directly from your business email (not via HubSpot) to check if the issue is HubSpot-specific.

For more detailed guidance, please refer to these HubSpot knowledge base articles:

- [Understand why contacts didn't receive marketing emails](https://knowledge.hubspot.com/marketing-email/contacts-not-receiving-your-marketing-emails)
- [Understand why contacts didn't receive marketing emails](https://knowledge.hubspot.com/marketing-email/why-didn-t-my-contact-receive-an-email-even-though-the-email-statistics-indicate-that-it-was-delivered)
- [Not receiving HubSpot system or notification emails](https://knowledge.hubspot.com/marketing-email/not-receiving-hubspot-system-or-notification-emails)

Let me know if you need further assistance!