Hello everyone,
I am hard of hearing and need help with my lessons, specifically, the Email Marketing certification doesn’t have captions even if I turn them on and off, refresh my browser, log out and back in, or use different browsers (Chrome and Brave). Can someone please restore or put back the captions? And hopefully, not just with Email Marketing, but for all courses, could someone please make sure all captions are available and working?
Thank you so much.
Hello @idj ,
Thank you for reaching out to the academy community board! I’m happy to help out with this. Can you confirm if this is on every video or only the first video of the course?
Thank you!
The Academy team
Sorry for the delayed response. I was able to check each video, which took a while, and found that only the first video did not have captions. But I hope that this can be a way for the HubSpot Academy team to recheck all video captions for all the courses. Since I wanted to be deliberate about my study time, the captions issue took a chunk out of my scheduled study time just for troubleshooting. Thank you for your help.