# Email mailshot **URL:** \ **Category:** Email Deliverability\ **Tags:** professional\ **Created:** [February 20, 2024, 2:36pm UTC](https://community.hubspot.com/t/email-mailshot/100557 "2024-02-20T14:36:49Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![JSamuel85](https://avatars.discourse-cdn.com/v4/letter/j/b3f665/32.png) [@JSamuel85](https://community.hubspot.com/u/JSamuel85)\ **Post date:** [February 20, 2024, 2:36pm UTC](https://community.hubspot.com/t/email-mailshot/100557/1 "2024-02-20T14:36:49Z")
Hi, we have a save the date email that has not sent to all we selected. Is this to do with our GDPR settings? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [February 20, 2024, 2:39pm UTC](https://community.hubspot.com/t/email-mailshot/100557/2 "2024-02-20T14:39:46Z")
Hi @JSamuel85, The easiest way for troubleshooting would be checking the _Recipients_ tab and _Not sent_ section of the sent email. ![karstenkoehler_0-1708439974415.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/8/8fc919eedc3fe6d880123c666cba9c44d2ee4d64.png) If the contacts are listed there, you’ll see explanations as to why contacts were not sent the email. These can include the following: Are you [using the marketing contacts](https://knowledge.hubspot.com/contacts/marketing-contacts) functionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.) Do all contacts have an email address? Do you have the [GDPR settings enabled](https://knowledge.hubspot.com/account/how-do-i-turn-on-gdpr-functionality-in-my-hubspot-account)? If yes, you might have restricted email sends to contacts who have a legal basis for communication only. In that case, you would have to [update your contact subscriptions](https://knowledge.hubspot.com/contacts/manage-your-subscription-preferences-and-types). Have some of the contacts [previously bounced](https://knowledge.hubspot.com/email/what-is-the-difference-between-a-hard-bounce-and-a-soft-bounce)? You can check by filtering your recipient list by “_Email hard bounce reason_ is known”. This could also be global bounces (contacts that did not bounce in your portal but three other HubSpot portals). Did you already hit your [monthly email send limit](https://knowledge.hubspot.com/account/which-email-messages-count-towards-my-hubspot-account-s-email-send-limit)? (5X marketing contact tier) Have some of the contacts previously unsubscribed? You can check by filtering your recipient list by “_Unsubscribed from all email_ is equal to True” If the contacts are not shown under _Not sent_, you would have to follow these steps: [Understand why contacts didn't receive marketing emails](https://knowledge.hubspot.com/marketing-email/contacts-not-receiving-your-marketing-emails) Best regards! ---
**Author:** ![JSamuel85](https://avatars.discourse-cdn.com/v4/letter/j/b3f665/32.png) [@JSamuel85](https://community.hubspot.com/u/JSamuel85)\ **Post date:** [February 20, 2024, 2:47pm UTC](https://community.hubspot.com/t/email-mailshot/100557/3 "2024-02-20T14:47:49Z")
Thank you, I have checked and the 136 it didn’t get sent to have no subscription consent. How do we solve this please? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [February 20, 2024, 2:50pm UTC](https://community.hubspot.com/t/email-mailshot/100557/4 "2024-02-20T14:50:24Z")
@JSamuel85 the contacts would need to be opted into the subscription type that you chose in the settings tab in marketing email editor: [Manage your contacts' messaging subscriptions](https://knowledge.hubspot.com/records/manage-your-subscription-preferences-and-types) Keep in mind that you should only set the opt-in if there is a legal basis. Best regards!