# Email Logging / Sales Extention

**URL:** <https://community.hubspot.com/t/email-logging-sales-extention/71614>\
**Category:** Outlook Sales Extension\
**Created:** [December 20, 2022, 6:41pm UTC](https://community.hubspot.com/t/email-logging-sales-extention/71614 "2022-12-20T18:41:58Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![zeynepb](https://avatars.discourse-cdn.com/v4/letter/z/c6cbf5/32.png) [@zeynepb](https://community.hubspot.com/u/zeynepb)\
**Post date:** [December 20, 2022, 6:41pm UTC](https://community.hubspot.com/t/email-logging-sales-extention/71614/1 "2022-12-20T18:41:58Z")

</div>

Hi all,

I want to my emails to show up inside the deals. I downloaded sales extention, but everytime I open my email, the sales extention says there are no HubSpot accounts for my email.

Is the only way to see emails in deals is to send emails from hubspot? Can I send emails from my gmail and pick which ones I want to show up inside my deals?

---

<div class="post-metadata">

**Author:** ![MiaSrebrnjak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/miasrebrnjak/32/10_2.png) [@MiaSrebrnjak](https://community.hubspot.com/u/MiaSrebrnjak)\
**Post date:** [December 21, 2022, 12:26pm UTC](https://community.hubspot.com/t/email-logging-sales-extention/71614/2 "2022-12-21T12:26:42Z")

</div>

Hi @zeynepb,

Thank you for reaching out to the Community!

The HubSpot Sales Extension enables you to log emails in your deal records directly from your email client, but it seems that you’ve encountered an error during the extension setup.

Could you check if the right HubSpot account is selected in your extension settings [in your HubSpot account here](https://app.hubspot.com/settings/user-preferences/email)?

 ![Screenshot 2022-12-21 at 13.21.38.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/1/b1eace10738afb6242508d15619b8238fc100241.png)

Depending on which extension you’re using, please also check these troubleshooting guides:

- [Troubleshoot the HubSpot Sales Office 365 add-in](https://knowledge.hubspot.com/email-tracking/troubleshooting-the-hubspot-sales-office-365-add-in#stuck-in-an-inbox-connection-loop)
- [Troubleshoot the HubSpot Sales Outlook desktop add-in](https://knowledge.hubspot.com/email-tracking/troubleshoot-the-hubspot-sales-outlook-desktop-add-in)
- [Troubleshoot the HubSpot Sales Chrome extension](https://knowledge.hubspot.com/email-tracking/troubleshooting-the-hubspot-sales-chrome-extension)

I hope this helps!

Cheers  
Mia, Community Team