# Email link not working for Chrome

**URL:** <https://community.hubspot.com/t/email-link-not-working-for-chrome/103245>\
**Category:** Email Marketing Tool\
**Tags:** marketing-email\
**Created:** [March 22, 2024, 5:53pm UTC](https://community.hubspot.com/t/email-link-not-working-for-chrome/103245 "2024-03-22T17:53:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![GKSM](https://avatars.discourse-cdn.com/v4/letter/g/d26b3c/32.png) [@GKSM](https://community.hubspot.com/u/GKSM)\
**Post date:** [March 22, 2024, 5:53pm UTC](https://community.hubspot.com/t/email-link-not-working-for-chrome/103245/1 "2024-03-22T17:53:15Z")

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Hi!  
This is the first time I had this issue.  
Several recipients have contacted me to say that they could not open the link in my most recent mass email.

We investigated it further, and it seems like they can only open the link with Microsoft Edge or Chrome Incognito mode.

When I share the link directly - it works perfectly fine.  
I saw another post regarding redirect URL options but I don’t see that in my account.

Has anyone else been having this issue?

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [March 22, 2024, 10:14pm UTC](https://community.hubspot.com/t/email-link-not-working-for-chrome/103245/2 "2024-03-22T22:14:52Z")

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Hey @GKSM, thank you for posting in our Community!

Ensure that the link in your email is correctly formatted and doesn’t contain any errors or special characters that might be causing compatibility issues.

To our top experts @TomM2, **[@Jigar\_Thakker](https://community.hubspot.com/t5/user/viewprofilepage/user-id/610147) @GRajput** any recommendations for **@GKSM?**

Thank you,

Pam

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<div class="post-metadata">

**Author:** ![GKSM](https://avatars.discourse-cdn.com/v4/letter/g/d26b3c/32.png) [@GKSM](https://community.hubspot.com/u/GKSM)\
**Post date:** [March 25, 2024, 3:42pm UTC](https://community.hubspot.com/t/email-link-not-working-for-chrome/103245/3 "2024-03-25T15:42:53Z")

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Hi @PamCotton  
As far as I understand, the link is formatted correctly and has not errors or special characters.

Here is the link for your reference.  
Please note, that it is password protected.

Click this link: [https://sway.cloud.microsoft/QHkDCFXaayszejDU?ref=Link](https://sway.cloud.microsoft/QHkDCFXaayszejDU?ref=Link&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9xlXjHwipbUpTjInClywSvZtcXG1RDv2Rb_DU0qZ5et03TIdm8dB2D3SlSdx5gRREU9O0l)

This is the error message people see when they click on the link using Chrome:

 ![GKSM_0-1711381340768.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/7/e/7ea746971c517f3dec6aeefb93785a6dee4bb912.png)

I hope that the community is able to help with this.