# Email keeps disconnecting - Cannot send emails **URL:** \ **Category:** Account & Settings\ **Tags:** sales-email, free\ **Created:** [January 25, 2022, 12:23pm UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320 "2022-01-25T12:23:54Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![KG22](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kg22/32/193057_2.png) [@KG22](https://community.hubspot.com/u/KG22)\ **Post date:** [January 25, 2022, 12:23pm UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/1 "2022-01-25T12:23:54Z")
I’ve been using Hubspot for months with no issue but this morning I noticed I couldn’t send any emails as my account had been disconnected. I followed the instructions to reconnect and it worked for a few mins but quickly disconnected again. I asked my email provider if there were any issues, and they have said no issues on their end (ionos). After speaking to HubSpot support via instant chat they suggested I clear cookies/cache which I did and also tried to log in via incognito. Still would not work and I got these error messages: “Unable to create inbox for this user” and “Could not submit settings. Please try again.” Support also asked if I’m using the same email for user and inbox (which I am) and said that usually, this needs to be different. It’s been working this way for months so not sure what has changed, but I’ve updated it so that the email for my user account is different to the email I use to contact customers. Still not working. Edit: I am also set as a super admin on the account too Any help is very much appreciated. Thanks in advance 🙂 ---
**Author:** ![SarahCowan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sarahcowan/32/58551_2.png) [@SarahCowan](https://community.hubspot.com/u/SarahCowan)\ **Post date:** [January 25, 2022, 3:00pm UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/2 "2022-01-25T15:00:48Z")
Also dealing with this problem here. I have emailed Hubspot support about it, but heard nothing back. Coincidentally, I’m also with ionos, but everything is fine with the mailbox. ---
**Author:** ![KG22](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kg22/32/193057_2.png) [@KG22](https://community.hubspot.com/u/KG22)\ **Post date:** [January 25, 2022, 3:09pm UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/3 "2022-01-25T15:09:10Z")
Hi Sarah, that’s good to know! I looked on the ionos status monitor earlier before contacting their support and noticed they completed “E-mail archiving maintenance” last night ([https://www.ionos-status.co.uk/).](https://www.ionos-status.co.uk/).) They assured me that this wouldn’t have caused an issue but I have a sneaking suspicion that could be it? ---
**Author:** ![SarahCowan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sarahcowan/32/58551_2.png) [@SarahCowan](https://community.hubspot.com/u/SarahCowan)\ **Post date:** [January 25, 2022, 3:13pm UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/4 "2022-01-25T15:13:26Z")
Hi The mail settings haven’t changed at all though, so I wouldn’t expect it is anything to do with their archiving. I also have ionos mailboxes on so many pcs with the same settings that Hubspot use and I have no issue with any of them. It appears to be a Hubspot issue from what I can see. Hopefully they get to the bottom of it. I now have 4 users with disconnected mailboxes. 😞 ---
**Author:** ![KG22](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kg22/32/193057_2.png) [@KG22](https://community.hubspot.com/u/KG22)\ **Post date:** [January 25, 2022, 3:40pm UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/5 "2022-01-25T15:40:59Z")
Hopefully the issue will be resolved soon 🙂 ---
**Author:** ![SarahCowan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sarahcowan/32/58551_2.png) [@SarahCowan](https://community.hubspot.com/u/SarahCowan)\ **Post date:** [January 25, 2022, 3:42pm UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/6 "2022-01-25T15:42:18Z")
Here’s hoping. 🙂 I’m not sure if it’s helpful to Hubspot, but I tried reconnecting again using an incognito window and got the error below. ![SarahCowan_0-1643124948179.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/5/5f89d7e8882edc9e63eb6b80a8d3ffb91e9da22b.png) ---
**Author:** ![Challenges901](https://avatars.discourse-cdn.com/v4/letter/c/ea5d25/32.png) [@Challenges901](https://community.hubspot.com/u/Challenges901)\ **Post date:** [January 27, 2022, 1:20pm UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/7 "2022-01-27T13:20:32Z")
I’m getting the same error message as well. Haven’t been able to connect since Monday. Hopefully, they will sort it out soon… ---
**Author:** ![Scarlet7](https://avatars.discourse-cdn.com/v4/letter/s/eada6e/32.png) [@Scarlet7](https://community.hubspot.com/u/Scarlet7)\ **Post date:** [January 25, 2022, 3:46pm UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/8 "2022-01-25T15:46:33Z")
Hi Thought I was going mad, same issue here logged on this morning as usual, went to send an email and the message read ‘disconncted’ then tried to reconnect with exactly the same settings as before and… Error Could not submit settings. Please try again Spoke with support and they wanted to see the screen shots with the errors which I sent and asked me to check with my provider, as above ionos, my email is woking fine just will not connect with Hubspot!!! Was working fine up to today as I beleive it was for everyone else! ---
**Author:** ![SarahCowan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sarahcowan/32/58551_2.png) [@SarahCowan](https://community.hubspot.com/u/SarahCowan)\ **Post date:** [January 25, 2022, 3:58pm UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/9 "2022-01-25T15:58:05Z")
Yeah. Been working fine until today. We’ve been using the system with these email addresses and settings for years now. Something has happened on Hubspots end I think. ---
**Author:** ![Scarlet7](https://avatars.discourse-cdn.com/v4/letter/s/eada6e/32.png) [@Scarlet7](https://community.hubspot.com/u/Scarlet7)\ **Post date:** [January 25, 2022, 4:19pm UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/10 "2022-01-25T16:19:37Z")
I wander if this is an issue just effecting the free version! I pressume it would be the same method to add an email account if you paid monthly! ---
**Author:** ![SarahCowan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sarahcowan/32/58551_2.png) [@SarahCowan](https://community.hubspot.com/u/SarahCowan)\ **Post date:** [January 25, 2022, 4:21pm UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/11 "2022-01-25T16:21:57Z")
Yeah. It’s the same. We’re on a paid version. ---
**Author:** ![TCollette](https://avatars.discourse-cdn.com/v4/letter/t/a698b9/32.png) [@TCollette](https://community.hubspot.com/u/TCollette)\ **Post date:** [January 25, 2022, 5:36pm UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/12 "2022-01-25T17:36:38Z")
Hi all, we have used and been extremely happy with HubSpot until today, cannot send emails to any of our contacts, we have three email accounts registered and active but today they all say disconnected and we can’t rectify. Been on HubSpot help for three hours, they have not offered a solution nor explanation. ---
**Author:** ![Scarlet7](https://avatars.discourse-cdn.com/v4/letter/s/eada6e/32.png) [@Scarlet7](https://community.hubspot.com/u/Scarlet7)\ **Post date:** [January 26, 2022, 9:36am UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/13 "2022-01-26T09:36:18Z")
Morning, Have tried again to add my email to Hubspot, but still no luck! has anybosdy else been succesful? ---
**Author:** ![KG22](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kg22/32/193057_2.png) [@KG22](https://community.hubspot.com/u/KG22)\ **Post date:** [January 26, 2022, 10:58am UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/14 "2022-01-26T10:58:49Z")
Still no luck for me Scarlet7! Here’s hoping someone will be able to fix it today. ---
**Author:** ![Scarlet7](https://avatars.discourse-cdn.com/v4/letter/s/eada6e/32.png) [@Scarlet7](https://community.hubspot.com/u/Scarlet7)\ **Post date:** [January 26, 2022, 11:08am UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/15 "2022-01-26T11:08:42Z")
Fingers crossed not much longer as this seems to be affecting a number users, hopefully Hubspot are aware and looking into addressing the issue! ---
**Author:** ![Unmannedexpert](https://avatars.discourse-cdn.com/v4/letter/u/90ced4/32.png) [@Unmannedexpert](https://community.hubspot.com/u/Unmannedexpert)\ **Post date:** [January 26, 2022, 11:01am UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/16 "2022-01-26T11:01:19Z")
Same error for me and also with ionos email config. Last week it was working as a charm and today it’s disconnected and unable to connect. Looking at this post for solutions (hopefully) ---
**Author:** ![MiaSrebrnjak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/miasrebrnjak/32/10_2.png) [@MiaSrebrnjak](https://community.hubspot.com/u/MiaSrebrnjak)\ **Post date:** [January 26, 2022, 11:23am UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/17 "2022-01-26T11:23:56Z")
Hi @KG22, @Scarlet7, @TCollette, and @SarahCowan, thank you for reaching out to the Community! Our Support team is already looking into reports of our Connected Inbox customers using Ionos who are encountering errors when trying to connect to the Ionos Server. While our team is investigating the cause of this issue, we would also like to ask you to report the issue to [support@ionos.com](mailto:support@ionos.com). We will update this thread as soon as we have more information. Thank you for your understanding! Mia, Community Team ---
**Author:** ![SarahCowan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sarahcowan/32/58551_2.png) [@SarahCowan](https://community.hubspot.com/u/SarahCowan)\ **Post date:** [January 26, 2022, 12:41pm UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/18 "2022-01-26T12:41:50Z")
Hi Mia Thanks for your response. I cannot see how this is a problem on Ionos end. I use the exact mail settings for all my mailboxes and the only issue I’m having a problem with is Hubspot. They are working perfectly everwhere else. Thanks Sarah ---
**Author:** ![KG22](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kg22/32/193057_2.png) [@KG22](https://community.hubspot.com/u/KG22)\ **Post date:** [January 27, 2022, 12:03pm UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/19 "2022-01-27T12:03:50Z")
Was just talking to Ionos support there and they said “looking through the email set up you have im unable to identify anything that would inhibit connections to other platforms as long as the connection is done correctly” and that nothing has changed on their end. ---
**Author:** ![Scarlet7](https://avatars.discourse-cdn.com/v4/letter/s/eada6e/32.png) [@Scarlet7](https://community.hubspot.com/u/Scarlet7)\ **Post date:** [January 27, 2022, 12:51pm UTC](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320/20 "2022-01-27T12:51:51Z")
So is this an issue with IONOS or Hubspot Answers on a post card please! [Next page](https://community.hubspot.com/t/email-keeps-disconnecting-cannot-send-emails/50320.md?page=2)