# Email is received, verification code is not. **URL:** \ **Category:** Account & Settings\ **Tags:** email-marketing\ **Created:** [July 11, 2023, 3:23pm UTC](https://community.hubspot.com/t/email-is-received-verification-code-is-not/85089 "2023-07-11T15:23:39Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![MMTAC](https://avatars.discourse-cdn.com/v4/letter/m/e47c2d/32.png) [@MMTAC](https://community.hubspot.com/u/MMTAC)\ **Post date:** [July 11, 2023, 3:23pm UTC](https://community.hubspot.com/t/email-is-received-verification-code-is-not/85089/1 "2023-07-11T15:23:39Z")
Hello! We have a new user we are inviting to our account. We have attempted to invite them and they receive the original email, then they do not receive the verification code. They have checked their spam folder as well as attempting to resend the code. ![Screenshot 2023-07-11 11204811.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/e/5/e5f729101642b12132b754fdd1f104d4f1366e29.png) Now, further invites we are sending to them are immediately showing “Email Bounced” instead of “Invite Pending”. We have ensured that it is not being filtered by our security and that [noreply@hubspot.com](mailto:noreply@hubspot.com) is allowed. Could this be on Hubspot’s side? Any guidance or assistance is greatly appreciated! Thanks! ---
**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\ **Post date:** [July 11, 2023, 4:32pm UTC](https://community.hubspot.com/t/email-is-received-verification-code-is-not/85089/2 "2023-07-11T16:32:24Z")
Hey @MMTAC this can happen due to your mail server’s settings, it may be configured not to receive emails from the HubSpot server or a server with it’s sender reputation. There’s actually a really helpful guide covering this and how to [resolve this on the knowledgebase here.](https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails) ---
**Author:** ![NicoleJ](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolej/32/76591_2.png) [@NicoleJ](https://community.hubspot.com/u/NicoleJ)\ **Post date:** [July 12, 2023, 8:08pm UTC](https://community.hubspot.com/t/email-is-received-verification-code-is-not/85089/3 "2023-07-12T20:08:10Z")
Hi @MMTAC, if this continues to happen, I encourage you to open a Support ticket so that one of our Support team members can take a closer look at the specific user to help point out potential deliverability issues and how to resolve. Take care, Take care, Nicole Senior Support Specialist HubSpot Support 1-888-HUBSPOT x3 ([1-888-482-7768](https://1-888-482-7768) x3)