# Email Integration **URL:** \ **Category:** Outlook Sales Extension\ **Tags:** tracking-logging\ **Created:** [May 27, 2019, 2:47pm UTC](https://community.hubspot.com/t/email-integration/14529 "2019-05-27T14:47:27Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![choule1979](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/choule1979/32/99730_2.png) [@choule1979](https://community.hubspot.com/u/choule1979)\ **Post date:** [May 27, 2019, 2:47pm UTC](https://community.hubspot.com/t/email-integration/14529/1 "2019-05-27T14:47:27Z")
TECH HELP PLEASE. I’m trying to connect my email with my Hubspot account and cannot succeed. I have an Outlook Exchange account and every time I get an error message staying that my email cannot be connected. What do I need to do? ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [May 29, 2019, 1:52pm UTC](https://community.hubspot.com/t/email-integration/14529/2 "2019-05-29T13:52:41Z")
Hi @choule1979, If you are looking for assistance in connecting your inbox, can you please begin by following the Exchange steps outlined [here](https://knowledge.hubspot.com/articles/kcs_article/email-tracking/connect-your-inbox-to-hubspot). If you are still encountering an error after following those steps, can you please share a screenshot of where you are getting stuck, as well as the information outlined [here](https://community.hubspot.com/t5/Sales-Email/PLEASE-READ-BEFORE-POSTING-Troubleshooting-IMAP-Required/td-p/35272). The more information, screenshots and details you can provide, the better the Community can assist! Thank you, Jenny ---
**Author:** ![choule1979](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/choule1979/32/99730_2.png) [@choule1979](https://community.hubspot.com/u/choule1979)\ **Post date:** [May 31, 2019, 12:36pm UTC](https://community.hubspot.com/t/email-integration/14529/3 "2019-05-31T12:36:29Z")
This worked. Thank you for the help. ---
**Author:** ![Ali3](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ali3/32/99678_2.png) [@Ali3](https://community.hubspot.com/u/Ali3)\ **Post date:** [October 24, 2019, 8:51pm UTC](https://community.hubspot.com/t/email-integration/14529/4 "2019-10-24T20:51:06Z")
Hi, I am new to HubSpot and CRM. I have been trying to get all my emails from outlook to populate in HubSpot. I want to make my email as a shared inbox. I have installed the Outlook plugin in Outlook and ensured that the Track Email and Log to CRM are ticked in the plugin when sending emails. When i receive emails from contacts, the email is logged in the contact, but i can not see it in the inbox. I have tried numerous articles, and none seems to work and contacted support and so far no resolution. I am using the free version of the CRM. Any help would be appreciated. ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [October 28, 2019, 1:31pm UTC](https://community.hubspot.com/t/email-integration/14529/5 "2019-10-28T13:31:03Z")
Hi @Ali3, If you can provide specific examples, I am happy to investigate this further. There is no setting within HubSpot that will prevent your emails from not arriving in your Outlook inbox. I would recommend checking all folders and filters to find the emails. Additionally, do you have your inbox connected to HubSpot as a shared inbox (through the conversations tool) or as an individual 1:1 inbox? The more screenshots, details and information you can provide, the better the Community can assist! Thank you, Jenny ---
**Author:** ![bumpalru](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bumpalru/32/93181_2.png) [@bumpalru](https://community.hubspot.com/u/bumpalru)\ **Post date:** [October 3, 2019, 2:10am UTC](https://community.hubspot.com/t/email-integration/14529/6 "2019-10-03T02:10:13Z")
testing