# Email integration via IMAP

**URL:** <https://community.hubspot.com/t/email-integration-via-imap/24151>\
**Category:** Sales Email\
**Created:** [August 13, 2020, 9:01am UTC](https://community.hubspot.com/t/email-integration-via-imap/24151 "2020-08-13T09:01:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Cindy\_BIQH](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cindy_biqh/32/18373_2.png) [@Cindy\_BIQH](https://community.hubspot.com/u/Cindy_BIQH)\
**Post date:** [August 13, 2020, 9:01am UTC](https://community.hubspot.com/t/email-integration-via-imap/24151/1 "2020-08-13T09:01:15Z")

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Hi!

We just started using Hubspot. I and two other colleagues were able to setup IMAP integration for our inboxes, though I have one colleague that’s unable to make a connection. The error message states ‘Sorry, Hubspot can’t access your inbox’. He’s using the same mail server and ports as my other colleagues. What could be the issue here?

Looking forward to hearing from you!

Cindy

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**Author:** ![JessicaH](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jessicah/32/14826_2.png) [@JessicaH](https://community.hubspot.com/u/JessicaH)\
**Post date:** [August 14, 2020, 7:23am UTC](https://community.hubspot.com/t/email-integration-via-imap/24151/2 "2020-08-14T07:23:56Z")

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Hi [@Cindy\_BIQH](https://community.hubspot.com/t5/user/viewprofilepage/user-id/141768),

Thanks for reaching out.

[This article](https://knowledge.hubspot.com/email-tracking/troubleshoot-imap-inbox-connection#:~:text=IMAP%20validation%20error,inbox%20via%20IMAP%20and%20SMTP.) might be a good starting point for you.

I’d recommend looking into this with you IT team.

Take care!

Jess

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<div class="post-metadata">

**Author:** ![Cindy\_BIQH](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cindy_biqh/32/18373_2.png) [@Cindy\_BIQH](https://community.hubspot.com/u/Cindy_BIQH)\
**Post date:** [August 21, 2020, 6:20am UTC](https://community.hubspot.com/t/email-integration-via-imap/24151/3 "2020-08-21T06:20:50Z")

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Hi Jessica,

Thank you for your response. We’re not exactly sure how it was solved, but it’s working.

Best,

Cindy