# Email HELP Please :(

**URL:** <https://community.hubspot.com/t/email-help-please/42441>\
**Category:** Sales Email\
**Created:** [August 17, 2021, 2:53pm UTC](https://community.hubspot.com/t/email-help-please/42441 "2021-08-17T14:53:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![BOwens](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bowens/32/5125_2.png) [@BOwens](https://community.hubspot.com/u/BOwens)\
**Post date:** [August 17, 2021, 2:53pm UTC](https://community.hubspot.com/t/email-help-please/42441/1 "2021-08-17T14:53:15Z")

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Hi Colleagues - hope you’re all well! Thanks in advance for reading this and hopefully helping! Last week I sent around 100+ emails from within each contact and I cannot find any proof of those emails on one report or list.

I’m trying to send a second round of emails to each person (these are all slightly customized) and the 100 people I sent the first email to are just a portion of my 500 plus contacts/leads.

I have received multiple notifications that people have opened and clicked within the emails I have sent, but when I attempt to run a report, it shows as ZERO. Please help as I have to report on my numbers later today and I thought this tool would be easily accessible.

Thank you!!

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**Author:** ![AdamLPW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/adamlpw/32/29368_2.png) [@AdamLPW](https://community.hubspot.com/u/AdamLPW)\
**Post date:** [August 17, 2021, 3:18pm UTC](https://community.hubspot.com/t/email-help-please/42441/2 "2021-08-17T15:18:41Z")

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Hi @BOwens,

There are two types of email in HubSpot - Marketing Emails (i.e. the ones you send to 100/200/500 people at once) and Sales Emails (i.e. the one-to-one emails you send to individual contacts).  
Most of the off-the-shelf reporting in HubSpot is focussed around the performance of MARKETING emails, rather than one-to-one.

It sounds like you might be looking for reporting on sales emails? If so, this post may be of use for you - [https://community.hubspot.com/t5/CRM/How-to-track-1-1-emails/td-p/344523](https://community.hubspot.com/t5/CRM/How-to-track-1-1-emails/td-p/344523)

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [August 17, 2021, 5:23pm UTC](https://community.hubspot.com/t/email-help-please/42441/3 "2021-08-17T17:23:48Z")

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Hi @BOwens,

Could you share a screenshot of the report settings or specify which report you’re looking at? Do you know which subscription you’re on (free CRM, Starter, Professional, Enterprise)? Are you a super admin in your portal?

Best regards!