# Email for admin to reset two-factor authentication

**URL:** <https://community.hubspot.com/t/email-for-admin-to-reset-two-factor-authentication/83747>\
**Category:** Account & Settings\
**Tags:** admin\
**Created:** [June 20, 2023, 1:38pm UTC](https://community.hubspot.com/t/email-for-admin-to-reset-two-factor-authentication/83747 "2023-06-20T13:38:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![becsoto](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/becsoto/32/44503_2.png) [@becsoto](https://community.hubspot.com/u/becsoto)\
**Post date:** [June 20, 2023, 1:38pm UTC](https://community.hubspot.com/t/email-for-admin-to-reset-two-factor-authentication/83747/1 "2023-06-20T13:38:33Z")

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I’m a super admin (the only admin on my team), and one of my users tried to reset their two-factor authentication because they got a new phone number. The user received a code. However, I never received the email to reset the user’s two-factor authentication using that code.

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [June 20, 2023, 8:48pm UTC](https://community.hubspot.com/t/email-for-admin-to-reset-two-factor-authentication/83747/2 "2023-06-20T20:48:40Z")

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Hello @becsoto, Happy Tuesday!

If you’re unable to log in after trying to reset your 2FA and following[the steps here](https://knowledge.hubspot.com/account/why-can-t-i-log-into-hubspot#:~:text=Clear%20the%20cache%20and%20cookies,the%20issue%20is%20network%2Drelated.), please [submit your information to the HubSpot support team through the form here](https://knowledge.hubspot.com/account/why-can-t-i-log-into-hubspot#login-form).

Kindly,

Pam

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**Author:** ![BEAutoBot](https://avatars.discourse-cdn.com/v4/letter/b/ba9def/32.png) [@BEAutoBot](https://community.hubspot.com/u/BEAutoBot)\
**Post date:** [July 13, 2023, 5:36pm UTC](https://community.hubspot.com/t/email-for-admin-to-reset-two-factor-authentication/83747/3 "2023-07-13T17:36:34Z")

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This was not a helpful response. It was not relevant to his question.