# Email Field Not Saving

**URL:** <https://community.hubspot.com/t/email-field-not-saving/93236>\
**Category:** Mobile Application\
**Tags:** free\
**Created:** [November 3, 2023, 2:58pm UTC](https://community.hubspot.com/t/email-field-not-saving/93236 "2023-11-03T14:58:38Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![dbraun4](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dbraun4/32/38459_2.png) [@dbraun4](https://community.hubspot.com/u/dbraun4)\
**Post date:** [November 3, 2023, 2:58pm UTC](https://community.hubspot.com/t/email-field-not-saving/93236/1 "2023-11-03T14:58:38Z")

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I am running the latest version of both Android and HubSpot. When creating a new company or editing an existing the information enterred in the email field does not save on the mobile app. I am forced to enter that information when I am back at the desktop. Is there a fix for this? I have uninstalled and reinstalled HubSpot and am still having this problem.

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**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\
**Post date:** [November 3, 2023, 3:05pm UTC](https://community.hubspot.com/t/email-field-not-saving/93236/2 "2023-11-03T15:05:00Z")

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Hey @dbraun4

This seems to be an unknown error If you have already uninstalled and reinstalled the HubSpot app and are still experiencing this issue, Try reaching out to HubSpot support for help.

They can better assist you in this issue: [Troubleshoot the HubSpot mobile app](https://knowledge.hubspot.com/mobile/troubleshoot-hubspot-mobile-app)

Let me know if you have any follow-up questions.  
If my post was helpful in addressing your query, Support the community by indicating it as the solution.

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**Author:** ![dbraun4](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dbraun4/32/38459_2.png) [@dbraun4](https://community.hubspot.com/u/dbraun4)\
**Post date:** [November 3, 2023, 3:07pm UTC](https://community.hubspot.com/t/email-field-not-saving/93236/3 "2023-11-03T15:07:40Z")

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Thanks for the info Jigar. Unfortunatley I contacted support and their response was for me to post in the community forum.