# Email Error

**URL:** <https://community.hubspot.com/t/email-error/33888>\
**Category:** Sales Email\
**Tags:** email-deliverability\
**Created:** [March 15, 2021, 3:57pm UTC](https://community.hubspot.com/t/email-error/33888 "2021-03-15T15:57:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![SStark3](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sstark3/32/82448_2.png) [@SStark3](https://community.hubspot.com/u/SStark3)\
**Post date:** [March 15, 2021, 3:57pm UTC](https://community.hubspot.com/t/email-error/33888/1 "2021-03-15T15:57:24Z")

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Hi,

I have noticed that our sales emails weren´t sent since two days. We always got the message: “There was an issue sending your email from the CRM”

I´ve read in the forum that a user changed his password and reconnected the email to the HUB and it worked again.

I did the same, but now I have the problem that the reconnection is not possible anymore. I just changed the password - the other settings stayed the same.

We are in the Beta mode and connected our Email via Exchange so far.

Looking forward to your solutions.

Thanks in advance.

Best,

Sebastian

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**Author:** ![TitiCuisset](https://avatars.discourse-cdn.com/v4/letter/t/8baadc/32.png) [@TitiCuisset](https://community.hubspot.com/u/TitiCuisset)\
**Post date:** [March 18, 2021, 2:51pm UTC](https://community.hubspot.com/t/email-error/33888/2 "2021-03-18T14:51:12Z")

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Hi @SStark3

Thank you for reaching out.

Could you confirm if you get an error message when you try to reconnect? If yes, could you send us a screenshot?

I want to share with you [this resource](https://knowledge.hubspot.com/connected-email/connect-your-exchange-account-to-hubspot-beta#troubleshoot-errors-when-connecting-an-inbox-with-exchange) that you can share with your IT person to troubleshoot the connection.

Hope that helps.  
Have a lovely day,  
Tiphaine.