Email domains to block not working on forms

Marketing & Content Hub Lead Capture Tools
1

Like many brands, we’re experiencing a huge uptick in spam submissions via our contact us forms.

I’ve started using the “Email Domains to Block” field. However, even with a domain listed in that field, I’m still seeing spam submissions using that domain (which should be blocked).

Why?

2

Hi @ARowe1,

Have you made sure to republish the form after making the change?

In general, if you want to limit spam submission, you’ll want to have a look at these betas (assuming that you have reviewed the steps here). These betas require HubSpot’s AI settings to be enabled.

Best regards!

3

Hi @ARowe1!

Welcome to the Community!
Also, thank you @karstenkoehler for your help here so far!

I would also highly recommend looking into Karsten’s suggestion of utilizing the AI beta features that he’s included, as this would be the next best step to implement outside of the standard options found here.
If your issue involves blocking a domain and its still not being marked as spam, we recommend contacting our Support Team directly for assistance. If you have already reached out to Support, please feel free to share your findings here, as it may be helpful to other community members!
Looking forward to your response!

Sam, Community Manager

4

Yes, after I edit the domain exclusions, the form is republished. Still seeing the same result. A blocked domain is still resubmitting.

5

@ARowe1 that’s a bug which I’d recommend flagging with HubSpot support directly in-app, via chat or email.

6

Hmmm that’s been done already.

7

@ARowe1 how do you mean? What was the response?