# Email Domain won't authenticate

**URL:** <https://community.hubspot.com/t/email-domain-wont-authenticate/123058>\
**Category:** Email Deliverability\
**Tags:** email-deliverability\
**Created:** [December 27, 2024, 5:44pm UTC](https://community.hubspot.com/t/email-domain-wont-authenticate/123058 "2024-12-27T17:44:52Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Mhachmann](https://avatars.discourse-cdn.com/v4/letter/m/9de0a6/32.png) [@Mhachmann](https://community.hubspot.com/u/Mhachmann)\
**Post date:** [December 27, 2024, 5:44pm UTC](https://community.hubspot.com/t/email-domain-wont-authenticate/123058/1 "2024-12-27T17:44:52Z")

</div>

Hello,

Recently I upgraded from a free Hubspot Account to a starter pack. With that came the necessity to authenticate my email domain. I was able to have Hubspot log in to my squarespace domain and get the process going. However it still had not completed.

 ![DOMAIN SET UP.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/8/83269da2c17570bdfb7d8b687ce52ddb972fe230.png)

Becasue of this, the marketing emails that I send are not from me, they are from Hubspot and thus cannot be replied to.

 ![REPLY EMAIL ADDRESS.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/6/66e7301ba0b05eee004b2544c9083405ec689c98.png)

I would like to know how to complete the authentication process.

Also, I did not have this problem with the free version, only when I upgrade to Hubspot.

Any help would be appreciated.

Thanks

---

<div class="post-metadata">

**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [December 27, 2024, 10:21pm UTC](https://community.hubspot.com/t/email-domain-wont-authenticate/123058/2 "2024-12-27T22:21:50Z")

</div>

Hey @Mhachmann, happy Friday!

It sounds like the domain authentication process hasn’t been fully completed yet. Typically, this involves adding the DNS records provided by HubSpot into your Squarespace account. Even though HubSpot initiated the connection, you may need to manually confirm that the DNS records are correctly added in Squarespace.

More information here: [**Troubleshoot your domain connection**](https://knowledge.hubspot.com/email/troubleshoot-your-email-sending-domain)

I hope this helps,

Pam,

---

<div class="post-metadata">

**Author:** ![GiantFocal](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/giantfocal/32/41969_2.png) [@GiantFocal](https://community.hubspot.com/u/GiantFocal)\
**Post date:** [December 29, 2024, 3:16am UTC](https://community.hubspot.com/t/email-domain-wont-authenticate/123058/3 "2024-12-29T03:16:09Z")

</div>

Hi @Mhachmann,

Have you updated your DNS records to include the DKIM records provided by HubSpot?

---

<div class="post-metadata">

**Author:** ![SanjayKumar](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sanjaykumar/32/16943_2.png) [@SanjayKumar](https://community.hubspot.com/u/SanjayKumar)\
**Post date:** [December 30, 2024, 7:18am UTC](https://community.hubspot.com/t/email-domain-wont-authenticate/123058/4 "2024-12-30T07:18:48Z")

</div>

Hi @Mhachmann,  
Completing the domain authentication setup is pivotal to ensuring that your marketing emails use a sending domain. Until and unless marketing emails and any transactional emails sent via HubSpot that do not use a connected email-sending domain are subject to a variable domain managed by HubSpot. (_ **The one being used in the example shared by you** __)_ To complete the setup, you’ll need to update three DNS record types in your DNS provider’s settings: **DKIM** , **SPF** , and **DMARC**.  
For more information check these articles-

- **[Update your DNS records](https://knowledge.hubspot.com/domains-and-urls/update-your-dns-records)** ( _Detailed steps for different DNS providers_)
- [Manage your email authentication in HubSpot](https://knowledge.hubspot.com/marketing-email/manage-email-authentication-in-hubspot#review-authentication-status)

Let me know if you need assistance with setup.

---

<div class="post-metadata">

**Author:** ![Mhachmann](https://avatars.discourse-cdn.com/v4/letter/m/9de0a6/32.png) [@Mhachmann](https://community.hubspot.com/u/Mhachmann)\
**Post date:** [December 31, 2024, 6:48pm UTC](https://community.hubspot.com/t/email-domain-wont-authenticate/123058/5 "2024-12-31T18:48:48Z")

</div>

Thank You. I was able to solve the problem