Email Connection

Smart CRM & Sales Hub Account & Settings
1

Hello

I have been into user preferences and am editing my IMAP connection with the correct password for HubSpot (or should this be for my email…?).

I’ve managed to connect successfully before. I’ve just changed email (due to a change of website name) but using the same provider and have my settings that I am putting into hubspot.

And I get this message: Unauthorized. Please check the email address and password and try again.

Please can you help?

2

Hello @CMorris6 , you will need to use the information setup in IMAP ( passoword/login ) when trying to connect. I would like to share this knowledge base here with more details on how to troubleshoot errors when connecting an inbox with IMAP and SMTP.

For : Unauthorized

There was an authentication error from your server indicating the credentials are incorrect. Unlike the other errors, this one can happen during either the IMAP or SMTP connection process.

  • Confirm the email and password are correct.
  • Some servers require a custom username to log in. Check with your IT team to see if your setup requires a custom username to connect.
  • Check to see if your server requires an app specific password.
  • Check your SSL certificate.
  • Your IT team might only allow certain IP addresses to authenticate with your inbox. If this is the case, your IT team will need to add the IP addresses HubSpot uses to connect your inbox to your allowlist.

Unauthorized - App password required for connection

Some email clients require users to create an app-specific password in order to login. Follow your email provider’s steps to create an app-specific password, and use that app-specific password to log in.

I hope this information helps.

Pam