# email api **URL:** \ **Category:** Outlook Sales Extension\ **Tags:** free\ **Created:** [August 12, 2021, 6:52pm UTC](https://community.hubspot.com/t/email-api/42260 "2021-08-12T18:52:15Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![JEpstein9](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jepstein9/32/88643_2.png) [@JEpstein9](https://community.hubspot.com/u/JEpstein9)\ **Post date:** [August 12, 2021, 6:52pm UTC](https://community.hubspot.com/t/email-api/42260/1 "2021-08-12T18:52:15Z")
my outlook keeps kicking me out of hubspot email tracking and i am having to re-sign in - this happens a couple of tiems a week - very annoying. Help!! ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [August 13, 2021, 3:33am UTC](https://community.hubspot.com/t/email-api/42260/2 "2021-08-13T03:33:39Z")
Hi @JEpstein9, Can you check these troubleshooting steps? – [Login or loading issues](https://knowledge.hubspot.com/email-tracking/troubleshoot-the-hubspot-sales-outlook-desktop-add-in#login-or-loading-issues) If that doesn’t work, there is a related thread on the topic here: [Constantly logging me out](https://community.hubspot.com/t5/Outlook-Sales-Extension/Constantly-logging-me-out/td-p/297305) Best regards! ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [August 13, 2021, 4:37am UTC](https://community.hubspot.com/t/email-api/42260/3 "2021-08-13T04:37:09Z")
Hi @JEpstein9 , Please try to disconnect and resinstall the add-in. Meanwhile clear all the cache and cookies also, Hope this helps! If we were able to answer your query, kindly help the community by marking it as a solution. Thanks and Regards.