How can I go about re-associating the Hubspot CRM with a new Google email address?
The new emaill address has been setup as an aliase under my User Preferences profile. I would prefer to set this alias as the primary address as the primary email address is no longer used.
Whenever I try to Sign in with Google I am presented with “That email address doesn’t exist.” error message.
You can connect your inbox following the steps outlined here. If you encounter an error at any point in the process, please send a screenshot and all details along.
If you want the email address to be the primary email address, then I would recommend creating a new user for the email address to ensure it’s recognized as the main email address on your account.
So your recommendation is for us to create a brand new account and transfer everything across? That’s a terrible solution, it’s so much work to set everything up vs having a change email address input field like every other web application.
Thank you for your feedback! I will say that the ability to change the email address for a user is feedback that the product team is aware of. If and when there are updates on this matter I will communicate them with the Community .
For now, the workaround is what I mentioned as outlined here.