# Email address won't update

**URL:** <https://community.hubspot.com/t/email-address-wont-update/124263>\
**Category:** Customer Feedback Tool\
**Tags:** sales-email, free\
**Created:** [January 17, 2025, 5:57pm UTC](https://community.hubspot.com/t/email-address-wont-update/124263 "2025-01-17T17:57:49Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![stech73](https://avatars.discourse-cdn.com/v4/letter/s/4bbf92/32.png) [@stech73](https://community.hubspot.com/u/stech73)\
**Post date:** [January 17, 2025, 5:57pm UTC](https://community.hubspot.com/t/email-address-wont-update/124263/1 "2025-01-17T17:57:49Z")

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I am trying to update my email address but I keep getting the error “email address is failing to update due to a bad password please verify credentials and if issues continue contact support.” I know I have the right email credentials I have confirmed that. I have updated my email address recently once before but now this error keeps happening. Please help me fix this issue so I can update my email address.

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [January 18, 2025, 12:09am UTC](https://community.hubspot.com/t/email-address-wont-update/124263/2 "2025-01-18T00:09:43Z")

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Hey @stech73, Happy Friday!

It sounds like there might be an issue with the password verification during the update process. I recommend double-checking your password to ensure it’s correct and try again.

If the issue persists, [clearing your browser cache](https://knowledge.hubspot.com/website-and-landing-pages/clear-your-browser-cache) or using a different browser might help. Alternatively, you may want to try updating your email through an incognito/private window.

If you continue to experience this issue, please reach out here for further assistance.

Pam