# Email access suspended

**URL:** <https://community.hubspot.com/t/email-access-suspended/23177>\
**Category:** Email Marketing Tool\
**Created:** [July 21, 2020, 1:07pm UTC](https://community.hubspot.com/t/email-access-suspended/23177 "2020-07-21T13:07:55Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Kush](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kush/32/97852_2.png) [@Kush](https://community.hubspot.com/u/Kush)\
**Post date:** [July 21, 2020, 1:07pm UTC](https://community.hubspot.com/t/email-access-suspended/23177/1 "2020-07-21T13:07:55Z")

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Hi there,

I got my access to sending emails is now blocked, it is not giving me option to raise a ticket as well. It was my first marketing campaign and hence few emails hard bounce.

Is there anyway, I can get it unlocked?

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [July 22, 2020, 3:43pm UTC](https://community.hubspot.com/t/email-access-suspended/23177/2 "2020-07-22T15:43:15Z")

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Hello @Kush

We take marketing email and deliverability very seriously. To help users get marketing emails to the primary inbox, we have automated deliverability protection systems designed to help maintain a healthy network reputation and high rates of email deliverability for users. If our systems have detected an abnormally high hard bounce rate on recent email campaigns in an account, portal level protection actions will cause the account to be suspended from sending marketing emails.

Email suspensions due to exceeding HubSpot’s acceptable thresholds in HubSpot Marketing Free accounts cannot be remediated. Email sending will remain locked moving forward. You may continue to use other tools available on the HubSpot platform, including 1:1 email sends through the CRM and your connected inbox. Learn more about this [here](https://knowledge.hubspot.com/articles/kcs_article/account/what-features-are-supported-by-my-email-provider-and-require-a-connected-inbox).

Please take a moment to review the articles below for more information:

- [Deliverability Protection](https://www.hubspot.com/product-updates/deliverability-protection)
- [Marketing email is suspended](https://knowledge.hubspot.com/articles/kcs_article/email/why-is-my-email-suspended)

Kindly,

Pam

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**Author:** ![Kush](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kush/32/97852_2.png) [@Kush](https://community.hubspot.com/u/Kush)\
**Post date:** [July 22, 2020, 11:35pm UTC](https://community.hubspot.com/t/email-access-suspended/23177/3 "2020-07-22T23:35:36Z")

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Hi Pam,

this is really redicoulus as nothing pops up before we do email campaign, if these things are really serious for hubspot.

Anyways, what are my options?

Regards

Dr Kushagra Bendale

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [July 23, 2020, 12:59pm UTC](https://community.hubspot.com/t/email-access-suspended/23177/4 "2020-07-23T12:59:56Z")

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Hello @Kush

_Email suspensions due to exceeding HubSpot’s acceptable thresholds in HubSpot Marketing Free accounts cannot be remediated_. Email sending will remain locked moving forward. You may continue to use other tools available on the HubSpot platform, including 1:1 email sends through the CRM and your connected inbox. Learn more about this [here](https://knowledge.hubspot.com/articles/kcs_article/account/what-features-are-supported-by-my-email-provider-and-require-a-connected-inbox).

Also, this post in our Community[here](https://community.hubspot.com/t5/Email-Deliverability/Suspendings-sending-emails/td-p/252880) explains more about it.

Kindly,

Pam