Hola comunidad.
El día de hoy entre al módulo de correo de marketing y a la hora que quise editar mi correo de la campaña ya no pude. No se que hacer. Pregunté al chatbot y a los ejecutivos de ventas y no pudieron ayudar. Aquí dejo una imagen de referencia del bloqueo de edición.
Saludos
Hello community.
Today I logged into the marketing email module, and when I tried to edit my campaign email, I couldn’t. I don’t know what to do. I asked the chatbot and the sales executives, but they couldn’t help. Here’s a reference image of the edit lock.
Regards.
Hi @RicardoG4C,
It looks like something is blocking the editor from loading. Have you tried clearing cache/cookies, a private tab, different browser, deactivating extensions?
Best regards
Hola @RicardoG4C,
Queremos asegurarnos de que tienes todo el apoyo necesario. Por favor, cuéntanos si las instrucciones de Karsten te ayudaron o si hay algo más en lo que podamos asistirte. Gracias.
Diana
Hi @RicardoG4C ,
Check and clear your cache and cookies like @karstenkoehler suggested. If the issue still persists, check your permission sets to see if there are any recent changes made to it. Especially around your user role, ensuring it has “Edit marketing emails” permission.
Are you able to “clone” this email on the email index page? If yes, you can clone and see if the problem still persists.
Hope this helps!
If this answer your query, help the community by marking it as a solution.
