Hello, I have been unable to find a solution to this. I have an invoice for $1,000 open. The client had to pay over paypal who took a $30 fee out of the $1k they sent me. I have no problem eating that cost this one time. But, I posted the $930 payment to the invoice and went back in to remove the final $30 but I’m unable to figure out how to do that. It won’t let me Edit, nor will it let me Void and start over. What do I do in this case?
Hi @Jumble7,
Thanks for reaching out to the Community!
Let me check with our experts to see if they have any advice for you!
Hi @Lucila-Andimol, @JuanGomez0818, @Gilempert, @LautaroDelPlato - Do you have any suggestions for @Jumble7?
Thanks for contributing and happy weekend ![]()
Diana
Hello!
What we had to do was to remove the payment association, then edit the invoice to the correct amount, and then re-establish the association between payment and the invoice. (IF you don’t want to share that they paid the full amount, which technically it sounds like they did).
However, I would recommend making a note on the record that it was for an invoice total of $1000 (not $970) for historical tracking.