Our live chat team regularly close off the tickets created from the conversation whilst closing off the conversation in the inbox view.
We have created ‘enquiry type’ fields that are a prerequisite for closing off a ticket. Currently, this field is not on the view on the initial ticket card in the inbox, and ‘View more’ needs to be selected to see them.
The current workaround: Select ‘View more’ and update the field here.
The development/Enhancement Request: It would be extremely helpful and time-saving for our team if the associated ticket cards in the inbox can be customised.