# Edit outgoing caller ID name

**URL:** <https://community.hubspot.com/t/edit-outgoing-caller-id-name/24558>\
**Category:** Account & Settings\
**Created:** [August 24, 2020, 3:08pm UTC](https://community.hubspot.com/t/edit-outgoing-caller-id-name/24558 "2020-08-24T15:08:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Orise](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/orise/32/39641_2.png) [@Orise](https://community.hubspot.com/u/Orise)\
**Post date:** [August 24, 2020, 3:08pm UTC](https://community.hubspot.com/t/edit-outgoing-caller-id-name/24558/1 "2020-08-24T15:08:53Z")

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how can I edit the caller ID to show my company name or my number? my clients are hanging up because it is showing a different name they said.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [August 24, 2020, 4:08pm UTC](https://community.hubspot.com/t/edit-outgoing-caller-id-name/24558/2 "2020-08-24T16:08:38Z")

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Hey @Orise,

As far as I know HubSpot doesn’t update your outgoing caller ID, the CNAM (“ **C** alling **Nam** e”). When you make a call, the recipient’s service provider looks up the CNAM that is associated with your phone number in one of many databases, your CNAM is not “sent” with your phone number to the receiving party, [more info here](https://www.onsip.com/voip-resources/voip-fundamentals/how-caller-id-works-common-questions-and-answers).

To change your CNAM, you need to contact your phone provider.

Hope this helps!