# Edit email error

**URL:** <https://community.hubspot.com/t/edit-email-error/50265>\
**Category:** Email Marketing Tool\
**Tags:** marketing-email\
**Created:** [January 24, 2022, 2:57pm UTC](https://community.hubspot.com/t/edit-email-error/50265 "2022-01-24T14:57:26Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![DEyal](https://avatars.discourse-cdn.com/v4/letter/d/f14d63/32.png) [@DEyal](https://community.hubspot.com/u/DEyal)\
**Post date:** [January 24, 2022, 2:57pm UTC](https://community.hubspot.com/t/edit-email-error/50265/1 "2022-01-24T14:57:26Z")

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When I try to edit an email, the edit email window is opened with an error message:

**"[app.hubspot.com](http://app.hubspot.com)** redirected you too many times."

Clearing the cookies did not help.

Does anyone have an idea?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 24, 2022, 3:02pm UTC](https://community.hubspot.com/t/edit-email-error/50265/2 "2022-01-24T15:02:56Z")

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Hi @DEyal,

Which browser are you using? Do you have any privacy- or security-related extensions running?

Also, could you share a screenshot?

Best regards!

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**Author:** ![DEyal](https://avatars.discourse-cdn.com/v4/letter/d/f14d63/32.png) [@DEyal](https://community.hubspot.com/u/DEyal)\
**Post date:** [January 24, 2022, 4:22pm UTC](https://community.hubspot.com/t/edit-email-error/50265/3 "2022-01-24T16:22:50Z")

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Hi karstenkoehler,

Thanks for the prompt response.

I’m using Slimjet - a chrome-based browser. I have no privacy- or security-related extension. I tried also in an incognito mode and Edge (what a shame…) but nothing worked.

Wish you best,

Dror

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 24, 2022, 6:03pm UTC](https://community.hubspot.com/t/edit-email-error/50265/4 "2022-01-24T18:03:13Z")

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Hi @DEyal,

Slimjet’s privacy protection features might actually interfere with HubSpot. On Windows, only Google Chrome, Mozilla Firefox and Microsoft Edge are supported browser, on Mac Google Chrome, Safari or Mozilla Firefox, see here: [https://knowledge.hubspot.com/resources/which-browsers-are-supported-by-hubspot](https://knowledge.hubspot.com/resources/which-browsers-are-supported-by-hubspot)

Could you double check you’re using the latest version of Microsoft Edge and try again – or try another browser? There isn’t any guarantee that this’ll work but it’s the logical next step in troubleshooting.

Best regards!

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**Author:** ![DEyal](https://avatars.discourse-cdn.com/v4/letter/d/f14d63/32.png) [@DEyal](https://community.hubspot.com/u/DEyal)\
**Post date:** [January 24, 2022, 8:12pm UTC](https://community.hubspot.com/t/edit-email-error/50265/5 "2022-01-24T20:12:13Z")

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Thanks for the hint. I have found the problematic security setting and fixed it (disabled “Block cross-domain HTTP referrer”). Now it works.