When customers log into the Customer Portal, they see all their tickets, whether open or closed.
It would be nice to allow the admin to choose what they see upon entering the portal. Ideally, only open tickets, though they can always toggle the pull-down to see closed or all tickets instead.
If a customer has a lot of closed tickets, this makes for a very cluttered ticket queue when they enter the portal.
As an addition to being able to view just Open Tickets or other filters:
They should allow you to select a default view for Your Tickets vs Organization Tickets. A bunch of our customers have asked for this because they ONLY want to view the Organization Tickets section every time. When they click on a ticket and view it and go back the view resets to Your Tickets each time, and they are forced to use the drop-down over and over again.
yes, we also have customers using this portal who are annoyed by this. They just want to log in and see open tickets, not all tickets. That basically just lists a bunch of closed tickets over the years.
+1 our clients are also looking for filter tickets by status