I have a question about the email settings. Maybe someone can help me. That would be great!
I have a private e-mail which I have connected to Hubspot so that I can see incoming e-mails in Hubspot.
Now the problem is that since the Hubspot connection, after a few days the incoming emails are only visible in Hubspot and my actual All-Inkl email inbox is empty.
This goes for all incoming emails of this one connected email address.
This is bad, because I receive not only customer emails, but also other emails, which I then only find in Hubspot.
Does this have something to do with the logging settings? I would be super grateful if someone can help me with this!
I would like to invite some of our community members to see if they have experienced something similar or have found any options to resolve the situation.
How do I connect personal emails to an inbox?
I have a team of account managers who customers email directly to their individual addresses. I, as a team manager, can’t see or manage any of this even though it is logged into the Hubspot records, because there’s no way to see it all in one place like in an inbox or as a ticket.
If an AM needs to step away for any reason, I want to be able to see all emails that need their attention and intervene. And even if they’re not away, I’d like to be able to see everything our customers are sending in and make sure it gets the necessary attention.
All that considering I don’t wish to make our customers send their messages to a shared team inbox, I want to keep the personal link.