e-mail doesn't update transaction anymore

Smart CRM & Sales Hub Sales Email
1

Hello,

My transactions used to be updated by emails / calendar invites that included someone with the domain name of the prospect.

This doesn’t seem to work for me anymore. Is this still possible? If so, can you help on the process? My email still seems to be active on my profile…

sorry for the dumb question… Can’t figure out the solution.

2

Hi, @ALePage

To understand a little more about the situation:

  • Which email provider are you using (Gmail, Outlook, etc.)?
  • Are these emails showing up on the contact or company, but not on the deal? Or nowhere at all?
  • Has your team made any changes to pipelines or record associations recently?

Anyway, even without answering the questions yet, try to do the following:

  • If you’re using calendar invites and expecting those to sync:

    • HubSpot only logs meetings if they’re created through the connected calendar (and the contact exists in HubSpot).

  • If this used to work and suddenly stopped, and everything looks fine, I’d recommend disconnecting and reconnecting your email inbox just to reset the sync.

:white_check_mark: If this helped solve the issue, feel free to mark it as a solution — it helps others in the community and keeps the conversation visible for future folks with the same question. Thanks! :folded_hands:

3

Thank you.
I found the issue. I was adding contacts to the deal, but not entreprise, assuming it would populate automatically. For those that have an entreprise, the data gets updated.
Problem fixed. :white_check_mark:
Thanks