# E-mail connection **URL:** \ **Category:** APIs & Integrations\ **Tags:** free\ **Created:** [September 19, 2025, 2:04pm UTC](https://community.hubspot.com/t/e-mail-connection/139800 "2025-09-19T14:04:23Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![KRivest](https://avatars.discourse-cdn.com/v4/letter/k/a4c791/32.png) [@KRivest](https://community.hubspot.com/u/KRivest)\ **Post date:** [September 19, 2025, 2:04pm UTC](https://community.hubspot.com/t/e-mail-connection/139800/1 "2025-09-19T14:04:23Z")
Hi! I’ve used HubSpot in the past without any issues, but this time I can’t figure out how to connect my email. I’d like it set up so that when I open a contact, I can see the full email history. ![156184iF93E01DCEECE4C60.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/f/f3e7667484e1a449f000cee2a906be7b21aa59fb.png) I don’t understand, because my email is already connected in the settings. I also tried connecting the inbox, but every time I receive or send an email, new contacts keep getting created and I’m not sure how to prevent that. Someone help please lol ---
**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\ **Post date:** [September 19, 2025, 7:38pm UTC](https://community.hubspot.com/t/e-mail-connection/139800/2 "2025-09-19T19:38:10Z")
Hey, @KRivest 👋 I sense that this needs to be in a different section. Are you connecting your email as described here? — [**Connect Your Sales Email**](https://knowledge.hubspot.com/connected-email/connect-your-inbox-to-hubspot). My hunch is that is correct. To your other point, you should **not** connect your personal email to a Connected Inbox. Those are intended for joint or other shared accounts. Once I know, we can get you moved to a different section so you can get help from our community members. — Jaycee