Hi,
We have a situation where we would like an automated email to be sent each time a ticket has been completed. Each unique ticket has their respective unique video tied to them.
I wonder if there is a work-around or a potential feature suggestion to have dynamic url for embedded video in automated emails. E.g. that the video url in itself can be either free-text or a ticket property?
Anyone else had the same encounter with this? I.e. wanting to dynamically adjust an email depending on ticket-level.
Hey, @-W- 
I’m going to move this over to the Workflow section of our community. Hopefully, we can get some additional views for you.
Best,
Jaycee
Hi @-W-,
If the video URL is stored in a single-line text property, you can use it as a personalization token in an automated ticket email. This email would be sent from a ticket-based workflow.
To hyperlink a personalization token in an automated email, you can refer to this earlier reply of mine: https://community.hubspot.com/t5/Email-Marketing-Tool/Personalized-recipient-survey-links/m-p/934547
Best regards!
I see, this would definitely work for hyperlinking for each ticket for each respective mail. But in our specific case we would like it to be an embedded media (photo or video).
Following your example I would have something like {{ticket.urlproperty}} as personalisation token then I guess? Is there a way for the content in the link to be displayed directly in the mail?
Please let me know if I misunderstood somehow, thank you!
@-W- videos cannot be embedded in HubSpot emails, only images can be. For images, if you use the personalization token within an HTML image tag, it should display dynamically: https://www.w3schools.com/tags/tag_img.asp
Okay so half the solution then, it will work for photos but not videos!
The reason I asked is that when creating an automated email template, you have the possibility to embed videos with a static video url, but from your answer I guess it cannot be possible to embed dynamically using a ticket property?
@-W- I’m not aware of any major email clients that support embedded videos - so this is less of a HubSpot issue and more a general issue. You’re not going to be able to achieve good email deliverability with an interactive element like a video player that could theoretically be used to inject something fraudulent. You would have to link to a video.
@-W- I didn’t know you were referring to the video module specifically. Have you tried simply pasting the personalization token in the video URL field?
I tried now, I used {{ticket.property}}, ticket.property and property in the field and received an email with nothing in the video module when it went through a test workflow.
@-W- in that case it looks like the video module doesn’t support personalization, unfortunately.