Duplicated Company page getting created when certain Hub forms submitted

HubSpot Ideas
1

We’ve had a few duplicate company pages/profiles show up recently with no title. It seems it could be someone toggled a Form settings? But the co. page history starts with the form so it doesn’t hint at why it was created. And the Hub form only shows the fields that were input. Our process is to only set up a co. page manually. Any suggestions?

Thanks,

David

2

Re: Duplicated Company page getting created when certain Hub forms submitted
Some more details. With some of our forms, a Company page is being created with a blank title. It shows as “- -”. We set up all Hub Company pages manually, so it creates a duplicate. Looking at the Company page history, I think that when a customer submits certain Hub forms, a Contact is created using their email (or the form links to an existing one). And sometimes a Co. page is automatically created. I checked the Company Setting and thought it might be the issue, but its unchecked…

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I’m wondering if Settings > Edit Company Form - is related to the issue (maybe the form creates a new record, an in turn a contact, and in turn - if it doesn’t find an existing Co. page, it creates a blank one):

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So maybe “Companies” should not be checked?

Since the Company history starts with the form I’m not able to see how the submitted form led to the Company page being created.

3

Trying again to get help. Companies are being created when certain Hub forms submitted.
I found this online:

In HubSpot, companies can be created automatically based on contact email addresses… or when a contact interacts with your website and a company record doesn’t already exist, causing HubSpot to create one based on the domain associated with the email address; you can also view the history of changes made to a company record to see how it was created and updated over time through the “record source” feature within HubSpot.
So this seems like it is the problem. The company shows as 2 dashes “--” which Hub does when a company does not exist, or it thinks one doesn’t.

But my question is where is this happening. Is it in the top-level settings for Forms or Companies. I haven’t found what button or action is making this happen. It doesn’t appear to be in the company’s Hubspot history.

Thanks for any help!