# dual-approval process

**URL:** <https://community.hubspot.com/t/dual-approval-process/129255>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [April 4, 2025, 4:49am UTC](https://community.hubspot.com/t/dual-approval-process/129255 "2025-04-04T04:49:58Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![CNatan](https://avatars.discourse-cdn.com/v4/letter/c/a88e57/32.png) [@CNatan](https://community.hubspot.com/u/CNatan)\
**Post date:** [April 4, 2025, 4:49am UTC](https://community.hubspot.com/t/dual-approval-process/129255/1 "2025-04-04T04:49:58Z")

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We would like to enhance our email ticketing system to include a dual-approval process. Currently, when a customer sends an email inquiry, a ticket is automatically created and responses are sent via email. We propose that all outgoing email responses be subject to a four-eyes review process before being dispatched. This means that after drafting a reply, it must be reviewed and approved by a second team member to ensure quality and accuracy.