# Dropbox Sign request bouncing

**URL:** <https://community.hubspot.com/t/dropbox-sign-request-bouncing/107109>\
**Category:** Email Deliverability\
**Tags:** email-deliverability\
**Created:** [May 14, 2024, 3:52pm UTC](https://community.hubspot.com/t/dropbox-sign-request-bouncing/107109 "2024-05-14T15:52:38Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![DJG](https://avatars.discourse-cdn.com/v4/letter/d/bbe5ce/32.png) [@DJG](https://community.hubspot.com/u/DJG)\
**Post date:** [May 14, 2024, 3:52pm UTC](https://community.hubspot.com/t/dropbox-sign-request-bouncing/107109/1 "2024-05-14T15:52:38Z")

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Hello community,

I am experiencing bounced requests for signature using Dropbox sign via HubSpot.

The email addresses are correct and strangely I have tested this on my own email address and it worked.

Does anyone have any ideas?

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**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\
**Post date:** [May 14, 2024, 4:01pm UTC](https://community.hubspot.com/t/dropbox-sign-request-bouncing/107109/2 "2024-05-14T16:01:20Z")

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Hi @DJG

I would highly recommned jumping on a chat or call about this with HubSpot Support.

They have a lot of “under the hood” information why emails bouncing or if there are any bugs.

Cheers

Frank

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**Author:** ![DJG](https://avatars.discourse-cdn.com/v4/letter/d/bbe5ce/32.png) [@DJG](https://community.hubspot.com/u/DJG)\
**Post date:** [May 15, 2024, 8:15am UTC](https://community.hubspot.com/t/dropbox-sign-request-bouncing/107109/3 "2024-05-15T08:15:59Z")

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Thank you Frank, Hubspot Support advised I speak with the community 🤷