# Download Document from Libraries = Name Failure

**URL:** <https://community.hubspot.com/t/download-document-from-libraries-name-failure/118330>\
**Category:** CRM\
**Tags:** best-practices\
**Created:** [October 14, 2024, 3:15pm UTC](https://community.hubspot.com/t/download-document-from-libraries-name-failure/118330 "2024-10-14T15:15:19Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![TEllis6](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tellis6/32/82797_2.png) [@TEllis6](https://community.hubspot.com/u/TEllis6)\
**Post date:** [October 14, 2024, 3:15pm UTC](https://community.hubspot.com/t/download-document-from-libraries-name-failure/118330/1 "2024-10-14T15:15:19Z")

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A PDF document saved in Libraries will download and place “+” symbols in every space within the name.

In Example. A file saved as **Test File for Contacts** will download as **Test+File+for+Contacts**.

This makes it possible to download a document and send it to a customer without editing the name to its original name.

This is a straightforward programming fix (we operate a software company)

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<div class="post-metadata">

**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\
**Post date:** [October 14, 2024, 4:00pm UTC](https://community.hubspot.com/t/download-document-from-libraries-name-failure/118330/2 "2024-10-14T16:00:27Z")

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Hey @TEllis6 at the moment HubSpot uses url encoding for the file url and the name. So spaces can’t be used. You could open a feature request within the [ideas board](https://ideas.hubspot.com/) to request this as a new feature within the software and pass this on to the HubSpot product team.