Currently, if you use the Customer Agent Tester and have the inbox synced with Slack, all conversations from the tester are also synced to Slack. Could that be optional or deactivated? It makes hard for people replying in Slack to distinguish which one are real conversations and which ones are internal colleagues testing and improving the capability of the agent.
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| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
| Trigger Slack Notification Specifically on Customer Agent → Human Agent Handoff | 0 | 73 | February 14, 2026 | |
| Chatbots pinging Slack | 1 | 606 | June 3, 2022 | |
| Live chat Slack integration - Replies in slack are comments in HS ticket | 4 | 3127 | June 6, 2025 | |
| Customer Agent Tester Live Chat history | 0 | 109 | December 9, 2025 | |
| Direct updates to different Slack channels | 3 | 963 | April 15, 2022 |