# Don't receive login code to email

**URL:** <https://community.hubspot.com/t/dont-receive-login-code-to-email/128001>\
**Category:** Account & Settings\
**Tags:** sales\
**Created:** [March 14, 2025, 10:11pm UTC](https://community.hubspot.com/t/dont-receive-login-code-to-email/128001 "2025-03-14T22:11:17Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![MKincheloe](https://avatars.discourse-cdn.com/v4/letter/m/bc79bd/32.png) [@MKincheloe](https://community.hubspot.com/u/MKincheloe)\
**Post date:** [March 14, 2025, 10:11pm UTC](https://community.hubspot.com/t/dont-receive-login-code-to-email/128001/1 "2025-03-14T22:11:17Z")

</div>

I have a user who does not receive the code sent to her email to finish logging in to HubSpot. Have checked spam/junk and asked for code to be resent many times.

---

<div class="post-metadata">

**Author:** ![InboundSensei](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/inboundsensei/32/205478_2.png) [@InboundSensei](https://community.hubspot.com/u/InboundSensei)\
**Post date:** [March 15, 2025, 12:31pm UTC](https://community.hubspot.com/t/dont-receive-login-code-to-email/128001/2 "2025-03-15T12:31:51Z")

</div>

You might want to check if the email domain is blocked or if there are filters preventing HubSpot emails from arriving.