Don't Lose Your Gong Data: A Guide to Migrating Recordings to HubSpot

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This content is reposted from LinkedIn with permission from the original post author, Kevin Mead ( @kevinmead ). See the original post here.

By Kevin Mead, Owner, Erabond and Platinum Partner

My client cancelled Gong and had 30 days to migrate their recordings to HubSpot.

The catch? They had 30,000 recordings.

If you’re unaware what Gong is, it’s the leading conversation intelligence tool for sales calls. It’s incredibly useful for coaching your sales team. Sadly, it isn’t easy to migrate from.

The problem? Gong has an incredible integration with HubSpot, but recordings are stored in HubSpot as a link, not a recording. That meant that once their account is shut down, they would no longer have access to thousands of calls.

If our team couldn’t move the calls, this is what was at stake:

  • 30,000 calls worth of important call information
  • Critical training for future sales reps to come
  • Hours of meetings to reference for new and existing customers
  • Important metadata about what is most successful when making cold calls

Here’s how I migrated the data in 14 days:

I often use python to solve problems like this.

  1. Using the Gong API, I pulled all the media file links from all available calls.
  2. I used the HubSpot Files API to upload a private file asynchronously so I didn’t have to wait to download all 30,000 files to my computer.
  3. Next, I pulled the final upload links using the upload Task ID.
  4. I mapped the File IDs with their Gong IDs so I had a file in HubSpot for every Gong call.
  5. Finally, I used the links in the HubSpot call and meeting bodies to upload a call with a recording link to the new file.

One lesson I learned the hard way is that it’s critical to use a signed URL link if the file is private.

Finally, I had all the recordings uploaded and attached with their accounts. This meant our client didn’t lose thousands of hours of well-earned call data. It’s incredibly fulfilling to save this data for my client because I know it means they can grow with the insights and training benefits.

Are you considering moving from Gong to HubSpot?

The migration is possible!

It just takes some problem solving.

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It was really Insightful, Thanks @kvlschaefer