Domain name already used by another account

Smart CRM & Sales Hub Account & Settings
1

When trying to connect my domain account i receive this error:

“This domain is already used by another hubspot customer”

How do I fix this issue? The “other customer” is my previous account, which has been deleted.

Thanks in advance.

2

Hi @ndesmaret

It would be best to directly contact HubSpot support for this issue and log a customer support ticket with them.

Many thanks,

Matt Aire
HubSpot Freelancer | Founder @ pocketpros
Let's chat HubSpot - book a meeting

:ok_hand: If my reply was useful and helped answer your question, please mark it as a solution to help the community!

3

Hello @matthew-aire,

Thank you for your answer. Correct me if I am wrong:
I am on the free plan, so I have only access with the community help?

I can’t seem to find a way to contact them directly.

4

Hey @ndesmaret

Adding to what mathew said you can take help from HubSpot support for the free tools in CRM

5

Hi,

I’m facing the exact same issue you described with the “Domain name already used by another account” error. Unfortunately, I haven’t been able to reach HubSpot support to resolve it.

Did you manage to find a solution for this problem? If so, could you please share how you resolved it?

Thanks in advance for your help!

6

Hi @GTálas, you are very welcome! :tada:
We are so glad to have you here!
Thank you for reaching out to the Community!
This usually happens if an old account has been disactivated but not entirely deleted.
You could try to recover your inactive HubSpot account, and then, as @Jnix284 mentions on this post “Domain Added by another Hubspot customer” you’ll need to remove/disconnect the domain before deleting the account.
I hope this helps!
Have a great day!
Best,
Bérangère