I have an old hubspot account where my domain is connected but the account was deactivated due to inactivity. Now I reactivated the account and when I try to connect my domain I am getting error ““This domain was added by another HubSpot customer.””
1. Can I retrieve my original site? My domain is www.sipteaagency.ca?
2. If not, how can I add my domain to my now re-activated site/account?
You can try troubleshooting your domain settings
And make sure you have connected your domain name in the correct way here is a guide on how to connect a domain name to HubSpot: Connect a domain to HubSpot.
Let me know if you have any follow-up questions.
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Hey @BérangèreL is this something you might be able to help with?
Hi @sipteaagency,
Thank you for reaching out to the Community! And thanks @TomM2 for the tag 
1/ You want to be able to recover/restore the content you created on your old HubSpot account, is that right?
I’d like to share this article with you “Recover your inactive HubSpot account”.
You can submit the form at the bottom of this article to recover your account if needed.
2/ If the domain was added in a different account, it will need to be removed there first, to be added in the other HubSpot account.
You said you reactivated your account, so you now have access to the old HubSpot Account?
Or did you create a new/different account?
In order to connect the domain again, you will need to remove it from the old HubSpot account first.
Also, do you have a sandbox connected to this account?
Once you have removed the domain from the old account, can you please try to connect the domain from an incognito tab?
If after these steps, you are still getting the error, can you please send me in private message the Hub ID of the old account and the Hub ID of the new account so that I can have a look please?
Thanks and have a good day!
Best,
Bérangère
Hi @BérangèreL,
1. Yes - I want to restore the website that was on my account. I have one account that I have access to, but I think somehow I managed to create two accounts (according to what another customer rep told me)? I don’t see the second account though. To me, I only see one account.
I don’t have a sandbox account, so I’m not sure where to remove the “old” account connection.
Thank you!
Carmen
Hi @sipteaagency,
I hope that you are well!
Thanks a lot for the additional information!
I have just sent you a private message regarding this.
Have a great day!
Best,
Bérangère
Hi Berangere,
I’ve tried to reply to your private message several times but haven’t heard
back. Can you please take a look at my email?
Thank you!
Carmen
Hi @sipteaagency , I hope that you are well!
I am sorry but I just checked now again but I cannot find any messages in my private inbox from this user (@sipteaagency). Did you email me from another user, please?
I juts emailed you again, can you try replying to my latest email please?
Thanks!
Bérangère
Hi Berangere,
I replied to your email. Did you receive it through the same email account
and user name?
Carmen
Hi @sipteaagency,
I sent you a private message.
Thank you!
Bérangère
I just sent you an email!
Carmen
