# DocuSign Integration Permission Error

**URL:** <https://community.hubspot.com/t/docusign-integration-permission-error/63188>\
**Category:** Marketplace Apps\
**Created:** [August 17, 2022, 8:13pm UTC](https://community.hubspot.com/t/docusign-integration-permission-error/63188 "2022-08-17T20:13:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Cnovick](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@Cnovick](https://community.hubspot.com/u/Cnovick)\
**Post date:** [August 17, 2022, 8:13pm UTC](https://community.hubspot.com/t/docusign-integration-permission-error/63188/1 "2022-08-17T20:13:42Z")

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Hi everyone! When I click “send from a template” using the DocuSign integration in the deal record, I get a permission related error. No one at my company knows who the DocuSign administrator is nor how to bypass this issue. Thank you for your advice!

 ![Screenshot 2022-08-17 151021.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/c/0c668028023918c89de3742f305a0843a33b12ad.png)

 ![Cnovick_0-1660767122124.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/2/42ccfa33e3897f8be1fc7c8d2ab4e7f9a22cc6a0.png)

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**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\
**Post date:** [August 18, 2022, 7:19pm UTC](https://community.hubspot.com/t/docusign-integration-permission-error/63188/2 "2022-08-18T19:19:45Z")

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Hi @Cnovick,

Thanks for reaching out!

Could you try the following troubleshooting steps, please?

- Navigate to **Settings \> Integrations \> Connected Apps \>** Click on **More** on DocuSign \> Click **Uninstall**
- Refresh then close your browser
- Then, open a Chrome Incognito window
- Navigate to **Settings \> Integrations \> Connected Apps \>** Click on **Visit App Marketplace** \> Search for [DocuSign](https://ecosystem.hubspot.com/marketplace/apps/sales/sales-enablement/docusign-224321) \> Click **Connect app**
- Once connected, try to send your contracts again

Can you please let us know how it goes?

Thank you!

Best,

Kristen

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**Author:** ![Cnovick](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@Cnovick](https://community.hubspot.com/u/Cnovick)\
**Post date:** [August 22, 2022, 9:30pm UTC](https://community.hubspot.com/t/docusign-integration-permission-error/63188/3 "2022-08-22T21:30:38Z")

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Hi Kristen,

Thank you so much for the thorough explanation and for solving my question!

Best,

Corey

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**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\
**Post date:** [August 23, 2022, 12:49pm UTC](https://community.hubspot.com/t/docusign-integration-permission-error/63188/4 "2022-08-23T12:49:36Z")

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Hi Corey (@Cnovick),

You’re very welcome!

Glad to hear you were able to get this resolved 🙂

Best,

Kristen