# Docusign Error when trying to send an envelope

**URL:** <https://community.hubspot.com/t/docusign-error-when-trying-to-send-an-envelope/89121>\
**Category:** 💬 RevOps Discussions\
**Tags:** revops, salesops\
**Created:** [September 6, 2023, 10:02pm UTC](https://community.hubspot.com/t/docusign-error-when-trying-to-send-an-envelope/89121 "2023-09-06T22:02:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![yoko\_ishioka](https://avatars.discourse-cdn.com/v4/letter/y/e495f1/32.png) [@yoko\_ishioka](https://community.hubspot.com/u/yoko_ishioka)\
**Post date:** [September 6, 2023, 10:02pm UTC](https://community.hubspot.com/t/docusign-error-when-trying-to-send-an-envelope/89121/1 "2023-09-06T22:02:57Z")

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Has anyone experienced this error when trying to send a DocuSign envelope?

 ![2023-09-06_17-59-15.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/2/a2a079806d86d07ccdbb8095d724181d893227f3.png)

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**Author:** ![MiaSrebrnjak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/miasrebrnjak/32/10_2.png) [@MiaSrebrnjak](https://community.hubspot.com/u/MiaSrebrnjak)\
**Post date:** [September 8, 2023, 10:57am UTC](https://community.hubspot.com/t/docusign-error-when-trying-to-send-an-envelope/89121/2 "2023-09-08T10:57:59Z")

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Hi [@yoko\_ishioka](https://community.hubspot.com/t5/user/viewprofilepage/user-id/458827),

Thank you for reaching out to the Community!

Could you check with your DocuSign admin if you have the necessary sender permissions in DocuSign ([more info here](https://developers.docusign.com/docs/esign-rest-api/esign101/concepts/permissions/))? Thank you!

I also wanted to invite a couple of other Community members to this conversation:

Hi @himanshurauthan, @maxclark, @GLePage, @SeanPBurton, I believe you also have experience with the DocuSign integration; have you ever seen this error before? Thank you!

Cheers  
Mia, Community Team