Documentation of Alternate ID?

Smart CRM & Sales Hub CRM
1

I cannot find any clear documentation describing what an Alternate ID is ( for Contacts imports), and how to specify it.

Thanks

2

Hi @Bethesda,

Could you provide a bit more context? Where are you seeing this (screenshot)? What are you trying to accomplish?

Best regards

3

Import error for Contacts:

“Alternate ID ‘dwalsh@upei.ca’ was already used in this import on line 132”

Thanks!

4

Hi @Bethesda,

Gotcha – this is HubSpot’s way of telling you that there is a duplicate in your import file. The same email address (the unique identifier) is being used twice.

You can also find this in this troubleshooting error: Review and troubleshoot record import errors

Most of the times you can simply ignore this, as one of the two duplicates was already imported. However, if these are different multiple contacts sharing an email address (e.g. info@), then I’d recommend reviewing the import file again. HubSpot expects one unique email address per contact.

Best regards!

PS. Are you THE Bethesda?