Document: "Unknown Deck"

[KHavens]

Hi - When I upload a new document and then add it to an email template, I keep getting this “unknown deck”. Does anyone know how to fix this?

[Shubham_Sharma]

Hey @KHavens

This seems to be an unexpected error

Kindly go through this article here: Upload and share documents

Are you following the same process to upload the documents in the email template?

Let me know if you have any follow up questions!

[KHavens]

I follow that process and still get this error. It does not happen all the time though. Any ideas how to fix this?

[Shubham_Sharma]

@KHavens

This seems to be an unexepted error its better to reach out to HubSpot support directly they can better assit you in these types of issues Get help with HubSpot

[Krystina]

“Unknown deck” is the field where the “link display text” populates. You simply have to fill out this box when seelecting the document you want to insert. See below screenshot.

[SPare5]

Followed the above mentioned process for uploading a document. Have restarted pc and application several times, however after inserting the uploaded doc, typing in display text and hitting save/update sequence - the text returns to “unknown deck”.

First time running into this issue but seems to be persisting.

[Smane1]

Hi, my team owns Documents and would love to dig more into this issue. Is your team still running into this problem?