# Do not use AI chat

**URL:** <https://community.hubspot.com/t/do-not-use-ai-chat/125143>\
**Category:** HubSpot Ideas\
**Tags:** chatflows\
**Created:** [January 30, 2025, 5:26pm UTC](https://community.hubspot.com/t/do-not-use-ai-chat/125143 "2025-01-30T17:26:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![samuelschnee](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/samuelschnee/32/29572_2.png) [@samuelschnee](https://community.hubspot.com/u/samuelschnee)\
**Post date:** [January 30, 2025, 5:26pm UTC](https://community.hubspot.com/t/do-not-use-ai-chat/125143/1 "2025-01-30T17:26:42Z")

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My suggestion is to entirely stop AI in the chat. Some folks, myself included, prefer to START and finish a conversation with a human. I found the AI chat consistently annoying and taking time away from getting the answers I am looking for. I enjoy the human interaction and speed in responses. Thank you, Samuel

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**Author:** ![MARoss](https://avatars.discourse-cdn.com/v4/letter/m/3bc359/32.png) [@MARoss](https://community.hubspot.com/u/MARoss)\
**Post date:** [May 19, 2025, 6:09pm UTC](https://community.hubspot.com/t/do-not-use-ai-chat/125143/2 "2025-05-19T18:09:12Z")

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One hundred percent agree. I contact HubSpot support for two reasons, and the chatbot is nothing but a hindrance in either situation.

1.) I have a question I wasn’t able to answer by searching online. Since the AI text generator is pulling from the same material, I have to wait for it to spit back all the information I just looked at that didn’t answer my question before I can talk to a person and actually start solving the problem.

2.) I need HubSpot to unbounce a contact that has bounced for a second time. This happens a lot for us because we have a paid email subscription that delivers daily industry news. I can only unbounce contacts once, and if they bounce a second time I have to get HubSpot support to do it; I know that. The AI text generator doesn’t know that. I have to wait for it to tell me how to unbounce contacts that have bounced for the first time before I can talk to a person who can help me. Last week I tried to avoid this by just submitting an email ticket instead of going through chat. Then I was emailed an AI-generated response telling me how to unbounce contacts (if they’ve bounced for the first time. Which is not what I’m asking about, and not something I can do when they’ve bounced for the second time). And then it’s on me to reply saying that didn’t answer my question, so I know my question isn’t even in the queue to receive real support until I see the AI email and respond. Augh!

HubSpot’s customer service staff is so exceptionally helpful, smart, and fast. It used to be really encouraging to know that when I had a problem, I would get quick, courteous, useful support from them. Now contacting HubSpot support means going through unhelpful auto-generated responses first, so I know going in that it’ll be a hassle. It’s an aggravating first point of contact and a real downgrade in service.