Do additional emails on a contact card record communication with the email?

Smart CRM & Sales Hub Sales Email
1

Hello,

Do additional email addresses on a contact card record emails to the contact despite it already having a primary email address?

So for example, our sales rep has two email addresses for the same contact. He inputs one as the primary email address, and the other as an additional email.

Would this mean communication with both email addresses be recorded on the same contact card? Or only the correspondence with that of the primary email address?

Any advice would be greatly appreciated!

Best wishes

2

Hi @HRich,

You can send emails from the CRM to any of the email addresses, and logged emails sent to the addresses will be added to the contact’s activity timeline, see here: Add multiple email addresses to a contact

Best regards!